Step by step guide to troubleshooting Blue Screen crashes (Server 2003, XP)
Posted on 2009-05-14
Hey guys, new to the site and it's my 1st question so please be patient!
I've run into the dreaded BSOD many times over the years. Usually it was after a driver change or was pretty obviously faulty hardware. However once and awhile I spend way too much time with trial and error troubleshooting when I know I should be looking at logs or dumps or those cryptic 00000000x44 type numbers that it displays.
My question to the Experts:
Can you please provide a Step by Step Guide to diagnosing and resolving BSOD crashes? I realize this is a bit vague. If the answer is OS specific I'm interested in Windows Server 2003 primarily but also XP Pro. I'm looking for something like:
Step 1 - make sure XYZ is turned on for future crashes
Step 2 - go to this folder to find the dump file and .....
Step 3 - start with the error codes. This block means it's a driver...
Step 3 - look at the 000000x44 numbers and plug them into website located at...
I know a lot of this information is a Google click or 3 away but for me, the benefit of this service is I really don't have time to chase down and compile the info myself (hence paying to have access to Experts with the knowledge in their heads).
I do have a specific crash in mind (Windows 2003 Server reboots itself once a week) and I can post more info about that but since I know BSODs will happen in my future I'd like to be armed with a clear procedure for resolving them.
If that procedure ends up being "post your log here and we'll have a look" that's Ok but I suspect there should be clues I can find myself if I know where/when/what to look at.