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McAfee Enterprise keeps locking files

Posted on 2009-05-14
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Last Modified: 2013-11-22
Hello,

I am haveing a headegg, figuring out why McAfee Virusscan Enterprise 8.7i, keeps locing files for editing on a server.

This is the setup:
Windows 2003 Standard, with shared folders
McAfee VirusScan Enterprise 8.7i

The problem is on the shared folders, wich the users has mapped up to network drives.

So far I have only experienced it on .mdb, .log and .laccdb files.

I can get around this problem by, disabeling the VSE 8.7i services on the server. But when it has locked the file, I need to go and kill the services used by VSE 8.7i

Please can someone give me some addvice.

Thank you in advance
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Question by:ATHENA_IT
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5 Comments
 
LVL 16

Expert Comment

by:legalsrl
ID: 24392922
That's weird, it shouldn't lock any files, even if they are open.....

A quick way to resolve the problem while we look into it is to set an exclusion for the mdb, log and laccdb files.....

Can you open the VirusScan console, right click On-Access Scanner and paste the last couple of days logs please ?

Cheers
Simon
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Author Comment

by:ATHENA_IT
ID: 24394295
I know it shoulden't, but it does :(

Process Explorer shows that it is blocking the file. And as written, if i kill the services, it releases immediatly.

The users complaining are using Microstation 8,5 and an addon called Lifa.

The log is attached.

The last time I recorded the problem was the 13/5-2009
Also one at 22/4

Thank you for your reply


OnAccessScanLog.txt
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LVL 16

Expert Comment

by:legalsrl
ID: 24403660
OK, I think the issue might be application specific, but this is something that is going to need to be raised with McAfee Gold Support and raised back to Engineering

I would open a case with McAfee GS, just so that they can get the troubleshooting info they need.....I assume you didn't have the problem with 8.5i ?

Just as a precaution (I don't  know the Microstation 8.5 and Lifa products), you could disable opportunistic locking

Here's the link on how to do that  http://support.microsoft.com/kb/296264

Cheers
Si
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LVL 15

Expert Comment

by:xmachine
ID: 24614079
Hi,

Usually when antivirus products are installed on database servers, you should exclude all extensions and main database files (.mdb, .log and .laccdb) as in your case. Have you followed legalsrl advice?


Symantec Certified Specialist
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Accepted Solution

by:
ATHENA_IT earned 0 total points
ID: 24710431
The solution was to erase EVERYTHING regarding to McAfee!! Then I reinstalled it all and after that we haven't got the problem anymore :) We did it by our self, as why legalsrl isen't accepted as answear :)
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