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Citrix Metaframe Presentation Server 4.0 license error

im getting this after installing my Citrix Metaframe Presentation Server 4.0 server (Enterprise Edition) on windows 2003 server when i launch a published application:

"This product is using a Retail license for Metaframe Presentation Server"

anybody knows why this is coming up.
Citrix Metaframe Presentation Server 4.0 license error

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swatujct
Asked:
swatujct
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MiniDevoCommented:
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swatujctAuthor Commented:
no ..this is a different problem and question.
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Daniel BorgerCommented:
In the management console, right click on the server and choose the option to set Presentation server version. Make sure that is set to the correct flavor of Presentation server. Also check that the sever has the correct name for the license server. You may also want to check your terminal services license server to ensure that is activated, and the type of licenses are the same as defined in the terminal services confiuration on the presentation server.
Are there any errors on the Citrix licensing server? When you generated the licsense file, did you use the correct CaSE for the licensing server name?
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LKaushalCommented:
Cause

If the Citrix Presentation Server has the correct Built Number, make sure that the Terminal Server licensing numbers match with the Citrix License Server.

Resolution

The number of Terminal Server licenses should be equal to or greater than the number of Citrix user licenses.



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swatujctAuthor Commented:
I already checked citrix version. It is set as Citrix MEtaframe Presentation Server 4.0 Enterprise Edition. I installed Citrix on Windows 2003 server with terminal server licensing for 60 windows 2003 device CAL.

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Daniel BorgerCommented:
Wish I would have thought of that....
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swatujctAuthor Commented:
problem is not solved yet..Ho do i find Terminal Server licensing numbers match with the Citrix License Server.
I can see terminal server license are 60 deivce cal but how do i find number of citrix license??
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Daniel BorgerCommented:
open the citrix lic console of the lic server
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LKaushalCommented:
Or open a Citrix License file under Program Files\Citrix\Licensing\MyFiles, in wordpad or any other text editor. Check for line started with INCRMENT word

INCREMENT MPS_ENT_CCU CITRIX 2005.0311 permanent 1000 /

in above example, there are 1000 CCU licenses.
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swatujctAuthor Commented:
# This file is in UTF-8 format.
#

SERVER this_host ANY
VENDOR CITRIX
USE_SERVER
INCREMENT MPS_ENT_CCU CITRIX 2005.0427 permanent uncounted \
      VENDOR_STRING=;LT=Retail;GP=720;CL=ENT,ADV,STD;
I paste little part of my license as mentioned above.
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swatujctAuthor Commented:
You can check lmhgrd_debug.log

7:55:27 (lmgrd) -----------------------------------------------
 7:55:27 (lmgrd)   Please Note:
 7:55:27 (lmgrd)
 7:55:27 (lmgrd)   This log is intended for debug purposes only.
 7:55:27 (lmgrd)   There are many details in licensing policies
 7:55:27 (lmgrd)   that are not reported in the information logged
 7:55:27 (lmgrd)   here, so if you use this log file for any kind
 7:55:27 (lmgrd)   of usage reporting you will generally produce
 7:55:27 (lmgrd)   incorrect results.
 7:55:27 (lmgrd)
 7:55:27 (lmgrd) -----------------------------------------------
 7:55:27 (lmgrd)
 7:55:27 (lmgrd)
 7:55:27 (lmgrd) Detecting other lmgrd processes...
 7:55:28 (lmgrd) Done rereading
 7:55:28 (lmgrd) FLEXlm (v9.2i) started on citrixst (IBM PC) (5/22/2009)
 7:55:28 (lmgrd) Copyright (c) 1988-2004 by Macrovision Corporation. All rights reserved.
 7:55:28 (lmgrd) US Patents 5,390,297 and 5,671,412.
 7:55:28 (lmgrd) World Wide Web:  http://www.macrovision.com
 7:55:28 (lmgrd) lmdown/lmreread only allowed on this node
 7:55:28 (lmgrd) License file(s): M:\Program Files\Citrix\Licensing\MyFiles\citrix_startup.lic M:\Program Files\Citrix\Licensing\MyFiles\licCCUStack.lic
 7:55:28 (lmgrd) lmgrd tcp-port 27000
 7:55:28 (lmgrd) Starting vendor daemons ...
 7:55:28 (lmgrd) Started CITRIX (pid 1592)
 7:55:29 (lmgrd) CITRIX using TCP-port 1046
gram Files\Citrix\Licensing\MyFiles\CITRIX.opt"
 7:55:28 (CITRIX) Server started on citrixst for:      CITRIX            
 7:55:28 (CITRIX) MPS_ENT_CCU      
 7:55:28 (CITRIX)
 7:55:28 (CITRIX) Licenses are case sensitive for this vendor
 7:55:28 (CITRIX)
 7:55:28 (CITRIX) Not logging IN messages
 7:55:28 (CITRIX) Not logging OUT messages
 7:56:14 (CITRIX) TCP_NODELAY enabled
 7:56:14 (CITRIX) UNSUPPORTED: "MPS_ENT_SERVER" (PORT_AT_HOST_PLUS   ) MPS@citrixst.stackteck.local  [citrixst.stackteck.local] (License server does not support this feature (-18,327))
 7:57:50 (CITRIX) UNSUPPORTED: "MPS_ENT_NUCCU" (PORT_AT_HOST_PLUS   ) MPS@citrixst.stackteck.local  [administrator] (License server does not support this feature (-18,327))
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swatujctAuthor Commented:
attached licenese error
lic.doc
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LKaushalCommented:
I am seeing first time any license file with 'uncounted' licenses... could you try downloading a new lic file from MyCitrix.com. You can follow this article --> http://support.citrix.com/article/ctx118324
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