?
Solved

HP 9250 - Error Executing Digital Send Job

Posted on 2009-05-14
2
Medium Priority
?
4,907 Views
Last Modified: 2013-12-15
We  have several of these devices that have been setup/configured for use with the HP digital sending software successfully.  This time, after successful setup and verification that device was on network and authenticated me with LDAP,  went to send test scan-to-email.  Job appeared to be processing okay, then returned with the error: Error Executing Digital Send Job - Job Failed". Verified that the SMTP gateway is working okay.  Any solutions or suggestion would be helpful.
0
Comment
Question by:techspalding
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 9

Accepted Solution

by:
CyberLex earned 750 total points
ID: 24387549
Greetings

could be several things:

depends on how you have setup to send your E-Mail. there are two options:

- Send directly from the device
- Send via the Digital Sending Software

you probably have either set and the smtp is refusing the connection. If you are sending emails through the digital sending software and have set "send directly from the device" then the smtp might not know the device (because it only knows/authenticates emails from the digital sending software). To check this double click the device in the device list in the digital sending software, email tab, it's a drop-down-box value.

Or also, you could try this: In the list of devices in the HP Digital Sending Software you could do a copy/paste of a configuration from a working device.


cheers
Lex




0
 

Author Comment

by:techspalding
ID: 24396518
Thanks, after checking the setting in the digital sending software email tab, changed setting from "send directly from the device" to let software manage and tested okay.
Thanks!
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It started not too long ago. It was at first annoying. My keystrokes seemed to be randomly generated, not the ones I typed on the keyboard. For some reason this only happened in certain applications (especially browsers such as IE11, Firefox and Chr…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question