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Moving BlackBerry users to new Exchange server

We have an Exchange 2003 server with BlackBerry Professional 4.1.4 - only two users currently have BlackBerry devices, working fine. We're installing a new Server 2008 machine with Exchange 2007 SP1. We've moved one of the mailboxes across to the new server, and it shows up in BlackBerry Manager as being on the new server, but it doesn't receive, and if you send from it, it sends okay but doesn't arrive at the destination.

We've restarted all BlackBerry services and the handheld itself.

What steps do we need to take to make the device communicate again?

Thanks

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skywise00

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David Haycox

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I was just reading that actually! How do you:

"Add BESadmin as a View-Only Admin and set the Send As, Receive As and Store Admin permissions on Exchange 2007"

though?

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Gary Cutri

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Gary Cutri

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David Haycox

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Ok, looking pretty good now thanks to the advice. One issue remaining: when running BlackBerry Manager we get:

Failed to open the default message store using the MAPI Profile 'BlackBerryManager'. Please review the log for details. You will not be able to send messages from BlackBerry Manager by email

Apart from not being able to send messages from BBM, is this a problem? I've checked the settings under:
Start > Programs > BlackBerry Professional Software > Edit MAPI Profile

This works fine, changed it to "besadmin" ok.

But, under:
Start > Programs > BlackBerry Professional Software > BlackBerry Server Configuration > BlackBerry Server Tab > Edit MAPI Profile
it tells me:

The MAPI subsystem cannot be correctly initialized and used. Please make sure MAPI is installed and configured properly.

What do I need to change?

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Gary Cutri

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David Haycox

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Went through all that, no problem. Same error running BlackBerry Manager, but only when logged on as a different admin account (i.e. not BESadmin).

Do the MAPI profiles need to be configured for that admin account when logged on as that user, rather than BESadmin? Perhaps that's where I've been going wrong....

Gary Cutri

You must logon to the BES using the BESadmin account otherwise the MAPI profile can change and the BES wont be able to access Exchange correctly.

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-jonny-

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David Haycox

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The BES software is on the old (Server 2003, Exchange 2003) machine, and we don't plan on moving it. Which server does the MAPI+CDO package need to be installed on, the Exchange server or the one with BES?

-jonny-

it needs to be installed on the BES.

David Haycox

ASKER

But only after we've removed Exchange 2003, or does it need to be installed now? All mailboxes are on the 2007 server, we're leaving it for a while before removing Exchange from the old machine.

-jonny-

Are you planning on moving BPS to the new server? or leaving it on its own?
Are there any users left on Exchange 2003? if not, then install it now, as BPS can't connect to Exchange 2007 SP1 as the MAPI/CDO subsystem is different between Exchange 2003 and Exchange 2007 (hence why it can't find the mailbox).

I'm not 100% certain, but installing it should have no effect on MAPI/CDO communications for existing users on Exchange 2003, as Outlook uses its own version of MAPI to connect.

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Gary Cutri

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