JordanMrazek
asked on
Attachment not going through to email
I have a client using Microsoft Outlook 2007.
When i send him a excel document from File/New/Message he recieves the files attachment, regardless of whether i save it as a 97-03 xls or a 07 xlsx file.
if i take the same email and forward it to him he does not recieve the emails attachment.
(ex. I send it to myself then forward it to him)
he is running Windows XP Pro, he has the Office 2003 suite installed but we uninstalled outlook 2003 and installed outlook 2007 on the machine.
another note is that if he logs in to his OWA he can see the forwarded emails attachment, that did not deliver the attachment to his outlook client.
any help is appreciated
When i send him a excel document from File/New/Message he recieves the files attachment, regardless of whether i save it as a 97-03 xls or a 07 xlsx file.
if i take the same email and forward it to him he does not recieve the emails attachment.
(ex. I send it to myself then forward it to him)
he is running Windows XP Pro, he has the Office 2003 suite installed but we uninstalled outlook 2003 and installed outlook 2007 on the machine.
another note is that if he logs in to his OWA he can see the forwarded emails attachment, that did not deliver the attachment to his outlook client.
any help is appreciated
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ASKER
after consulting with my colleagues i do not think that the registry hack will fix this issue.
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ASKER
he gets xls and xlsx files from other people it is only 1 person who he cannot recieve from.
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ASKER
Thanks for the help, i wanted to award some points because you did come and try to help. i ended up solving the problem myself. a new email account was setup for those specific emails and he now gets them fine.
once again, thanks for your help.
once again, thanks for your help.
JordanMrazek--Thanks for telling us what worked. Perhaps something in message rules?
ASKER
it would have to be on the other clients end, it was only emails coming from a specific user that weren't coming through all the way. i made another account that would forward all messages to my user. since then everything has been fine. unless i could get into that users machine to troubleshoot i cant do anymore. I'd love to know the answer myself but that company isn't gonna pay for me to do that, when everything is working...
ASKER
I also use outlook 2007
none of those scenarios really apply but i will try the registry trick that you posted in the second link.
mstngdanny:
my outlook 2007 does not block the attachment.