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Outlook / Mail Merge Toolkit does not display graphics after 99 emails

Posted on 2009-05-14
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Last Modified: 2012-05-07
We have used "Mail Merge toolkit" (mapilab.com) for some time now with Outlook 2003 / Windows XP to send about 400 emails each week.

Recently, we find that when we send several hundred emails, only the first 95-100 go through properly.

The remaining emails are missing the graphics elements.  They have 'placeholder' icons instead.  All the text gets through.

If you look at the emails in the 'sent' folder, there is a clear size difference.  The first 75-100 are 96KB, and the rest are 3KB.

The mapilab tech suggested it's a outlook limitation / the OLK temporary folder is filled / etc.  Clearing this folder has no effect.

There does appear to be some Outlook related limit in the 99-100 email range.  But it also appears to be something that changed since May -- we have used it with no problems for 3 years before that.

Ideas?
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Question by:localmagic
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Expert Comment

by:RedClaw00
ID: 24388808
I've had this problem before and have only been able to find a temp. fix. I think this is an outlook limitation. This also happens when you receive several images for instance named image[1].jpg. This is a registry fix so please be careful.

Steps:
1 Exit out of Outlook 2003 on the machine with the issue
2. Backup the registry.
3. Open the registry (Start->Run->type cmd->click Ok)
4 Navigate and open the following registry key HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
5. Find the key that looks like:  %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\
6. Highlight and delete %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\
7. Close out of the registry and open Outlook 2003!
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Author Comment

by:localmagic
ID: 24389260
Thanks RedClaw,

That's the solution that mapilabs suggested also, and did not work for us.
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Accepted Solution

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localmagic earned 0 total points
ID: 24999346
We gave up on MMT and switched to a different Product, Email Merge Pro, that seems to not have the problem.

http://www.addins4outlook.com/emailmergepro/default.asp

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