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Exchange 2003 Pop3/IMAP4 not working.

I installed a new exchange server, everything is working fine and it recieves emails, manages the domain correctly etc etc. but I cannot for the life of me get pop3 or imap working.  This is driving me nuts.  I have never seen anything like this happen before.  The services are runing, and its configured in system manager.  Now when i try to connect to the server from a computer it keeps asking for the username/password like its wrong.  This is confusing, I have tried domain\username, username, etc.  I started a log file of the pop 3 and imap connectors, and here is the message I get every time it tries to connect.

05/06/2009 21:44:21.015 <<< (TID:7b0): TlRMTVNTUAABAAAAB4IIogAAAAAAAAAAAAAAAAAAAAAGAHEXAAAADw==
05/06/2009 21:44:21.015 >>> (TID:7b0): + TlRMTVNTUAACAAAACgAKADgAAAAFgomi9dFik8nEXGMAAAAAAAAAAHoAegBCAAAABQLODgAAAA9PAE0ATgBFAEsAAgAKAE8ATQBOAEUASwABABAARQBYAEMASABBAE4ARwBFAAQAEgBPAG0AbgBlAGsALgBjAG8AbQADACQAZQB4AGMAaABhAG4AZwBlAC4ATwBtAG4AZQBrAC4AYwBvAG0ABQASAE8AbQBuAGUAawAuAGMAbwBtAAAAAAA=
05/06/2009 21:44:21.046 <<< (TID:7b0): TlRMTVNTUAADAAAAGAAYAG4AAAAYABgAhgAAAAAAAABYAAAADAAMAFgAAAAKAAoAZAAAAAAAAACeAAAABYKIogYAcRcAAAAPUT4V/u8aZZcrrLomq01ne2EAbABvAG8AcwBlAEEARABBAE0AMQD5LPb5mk/ULQAAAAAAAAAAAAAAAAAAAADdemN8VtJ6mksfN8y2SZ6ktUifuoAJ4Vs=
05/06/2009 21:44:21.046 >>> (TID:7ac): 407j NO The service has not been started.
05/06/2009 21:44:21.078 <<< (TID:7b0): qj6j AUTHENTICATE NTLM
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Itguy12
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Itguy12
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1 Solution
 
dglenpCommented:
Are you using Outlook 2007?  I had a similar problem, but I was connecting to the server using MAPI.  I had Outlook 2003 security settings on the account set to Kerberos Authentication.  When I tried to connect to the same account using Outlook 2007, I kept getting the behavior you described.  I had to change the security settings in Outlook 2007 to 'Negotiate Authentication.'  This is an issue between Outlook 2007 and Exchange Server 2003.  I don't know if this is the problem you're having, but the behavior you described caught my eye.

Hope this helps...
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Itguy12Author Commented:
I am runing Outlook 2003 with windows XP Professional on the workstations.  The message seems along the lines of a service not runing? but it is.  It authenticates the user, but as soon as it tries to access the resource on the server it cannot find it (or so it seems)  Im sure this is a real silly solutions but im stumped.
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nBuckCommented:
I have you tried to just telnet to port 110 and use

user "username here without the quotes"
pass "password here without the quotes"
list

This will tell you if the server is responding to the most basic POP3 connections. Take Outlook out of the equation.
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Itguy12Author Commented:
it says:

-ERR The service has not been started.

but when i look on the server the service is running....
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Itguy12Author Commented:
Here are some screenshots so you can see im not crazy lol
Manager.jpg
Services-copy.jpg
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Itguy12Author Commented:
Any idea whats going on?
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nBuckCommented:
Did you telnet using name or IP address? Have you checked any firewall settings to be sure the ports are allowed into the server? Are you on the same subnet as the server when trying to use telnet?
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nBuckCommented:
Also POP3 might only be running using SSL and not the non-SSL port of 110. You can run netstat -an from the command prompt to see if you are listening on port 110.
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Itguy12Author Commented:
ohh I think your right. Looks like its only listening for SSL connections...
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Itguy12Author Commented:
How do I get exchange to accept non SSL connections?
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nBuckCommented:
Right click Default POP3 server...choose properties....click on Advanced....what ports do you have listed for TCP and SSL?
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Itguy12Author Commented:
I installed SSL cert thinking I could just use the SSL port, and its still having the same message when trying to connect through IMAP via SSL:

cns7 LOGIN testaccount <password>
cns7 NO The service has not been started.

This is driving me nuts, port 993 is open for IMAP, and 995 isnt being listed as open. its like pop3 ports dont work at all... I dont get it. this dosent make any sense...
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Itguy12Author Commented:
oh and the default ports are all set.
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nBuckCommented:
So to confirm....you ran "netstat -an" from the command line of the server and did not see either POP3 ports as listening? If they are listening then the next thing I would do is stop and start the service while watching your system and application logs.
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Itguy12Author Commented:
I dont know, netstat -an is spamming me with thousands of lines of UDP stuff. cannot scroll up far enough to see what i need to see.  Im so frustrated.
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nBuckCommented:
netstat -an | more
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Itguy12Author Commented:
Here is a saved copy of TCPview which  I use, pretty much the same thing as netstat.  I hate netstat.
TCPview.txt
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Itguy12Author Commented:
heres a screenshot of netstat, thanks for the More command.
netstat--an.JPG
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nBuckCommented:
I see 110 and 995 so the service is listening. Try telnetting to 110 again. POP3 is slower to start than other services and maybe it hadn't started yet when you tried earlier.

Are you connecting from the same subnet as your server? Is a hardware/software firewall blocking anything from coming into the server?

Try telnet on the server itself and test again.

telnet localhost 110
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Itguy12Author Commented:
-ERR The service has not been started.  is still received when properly authenticated through telnet.
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Itguy12Author Commented:
This comes up in my event viewer... This may be causing the problem.  any ideas on the resolution?

Initialization of external interface POP3 failed; Error ecVersionMismatch-MAPI_E_VERSION.

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Itguy12Author Commented:
I reinstalled Exchange and it seemed to fix the problem.  Guess the original install was corrupted.
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