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ERROR 554; sender address rejected - when forwarding message through Exchange 2003 server

Posted on 2009-05-14
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Last Modified: 2012-05-07
Hey guys,

I am trying to set up a forward, and usually this has not been a problem, but now things are bugging. So far I have successfully been able to forward from the user account the forward has been set to (eg user1). I used user1's mailboks and sent a message to user1@mydomain.com with a succesful forward to user1@remotedomain.com.

However, when I send a message from an external mail to user1@mydomain.com the message bounces back with the following message:

<myserver.mydomain.com #5.5.0 stmp;554 <externalmail@otherdomain.com>: sender address rejected: Access denied>

Under my exchange server I have checked that "Internet Message Formats" is set to allow forwarding. No luck

Under the mydomain.com connector, I have removed the smart host and use my own dns. No luck

Under SMTP VS, I have removed relay restrictions and connection restrictions. No luck

Can anyone give me a solution as to what may be wrong since the mail server is accepting a mail sendt from mydomain.com the be forwared to the new external mail account, but not an external mail sent to the domain?

Best regards,

Marius
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Question by:mariustangen
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by:sanjaykumar_p
sanjaykumar_p earned 150 total points
ID: 24388780
Do you mean to say you are not able to receive any External email ?
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Author Comment

by:mariustangen
ID: 24388907
Nope, all mail works just fine

this problem is ONLY related to forwarding of mail.

Let me illustrate, domain1 is local on the mailserver in question, domain2 is the remote network that I use for my other job and domain3 is the domain to which I want to forward a message.

When I send a mail from the internal system (domain1), the forwarding goes as planned, however when I send a mail from a external account (domain2) I get the message back that my external account cannot send the message due to the sender address is rejected. I have sent this mail from my hotmail account and my other company account (related to another company) with the same result: error 554; senders address rejected. When I remove the forward, I can succesfully send a message to the user without any error message and the message appears in the users mailboks in domain1.

EG.
When I send a message from user@domain1.com to user@domain1.com the message is succesfully forwared to user@domain3.com

However, when I send a message from user@domain2.com to user@domain1.com the message is bounced back with the error 554 message; sender address rejected and NO message is forwarded to user@domain3.com

I hope this cleared the problem out, I have no problem sending/recieveing from and to domain1 when the forwarding is disabled.

Marius
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LVL 7

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by:sanjaykumar_p
sanjaykumar_p earned 150 total points
ID: 24389647
Ok, Is domain3 user able to receive emails sent directly from other domain? It looks to me like 'domain3' has restrictions on domain. And what version of Exchange Servers are used on Domain1, Domain2 & Domain3
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Author Comment

by:mariustangen
ID: 24389718
Exchange 2007 for domain 2+3 (same Exchange vs provider (mail outsourced to active24)). Exchange 2003 for domain1.

However the fact is that if I send a mail from domain1 from the user account that has been set up with forwarding them mail is sent correctly to domain3.

If I send a mail from domain2 to domain1 the message stops there with the message. server.domain1.com 5.5.0 error 554; sender address rejected. Signaling to me that the problem resides with domain1 and not domain3.

Do you agree? you saw the steps I had taken, disable relay and connection control and enabling forwarding.

Marius
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Author Comment

by:mariustangen
ID: 24389733
btw, domain3 is able to recieve mails sent directly from both domain 1 and 2
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LVL 7

Assisted Solution

by:sanjaykumar_p
sanjaykumar_p earned 150 total points
ID: 24389791
There could be a problem with Hop count, Is Exchange 2007 used on Domain3 ?
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Author Comment

by:mariustangen
ID: 24391419
Yes Exchange 2007 is on domain3 and on domain2, its only domain1 that is running Exchange 2003
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Author Comment

by:mariustangen
ID: 24393280
No one has a good explanation for me on this subject?
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Author Comment

by:mariustangen
ID: 24431560
Still no update on this question? do you need more information from me to diagnose the problem???

I cannot find anything about this problem on microsoft.com so I need some help
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Author Comment

by:mariustangen
ID: 24432075
Your message did not reach some or all of the intended recipients.

      Subject:      test mail til forward
      Sent:      20.05.2009 15:28

The following recipient(s) cannot be reached:

      Forname Surname on 20.05.2009 15:33
            There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.
            <server.domain1.com #5.5.0 smtp;554 <forname.surname@domain2.com>: Sender address rejected: Access denied>
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Accepted Solution

by:
mariustangen earned 0 total points
ID: 24663941
THE SOLUTION:

It was my serviceprovider of outgoing email scanning that didn't allow me to relay messages. The solution was to change the smarthost to another serviceprovider and voila... everything works and problem solved.

Administrator you may close the subject
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