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Single sign on missing

When users attempt to access companyweb from rww, they are prompted for username and password. I am not sure if this is related, but while looking for a solution, I realized that the single sign on service was not listed under services.msc. It is not an option for configuration in the sharepoint management console in the security configuration section. How do I get this service back? Also, will getting this resolved, solve the prompting for username and password?
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xzay1967
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xzay1967
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Ted BouskillSenior Software DeveloperCommented:
SSO will have not effect on the prompt.  The prompt is triggered by accessing the page itself before the page actually executes.

In Windows Authentication a user is automatically logged on if the client domain matches the server domain which let's IE know that they are in a 'Local Intranet' and to automatically sign in.  Or if the site is marked as a 'Trusted Site' and automatic log in is set for the 'Trusted Site'
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xzay1967Author Commented:
I see what you mean Ted, so, how do I resolve the issue? Or is this something users will have to learn to deal with? At least tell me how to fix it, so if it becomes an issue, I know how to address it. Thanks for the help.
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Ted BouskillSenior Software DeveloperCommented:
I need more information to answer that.  Does the user log in domain match the domain of the website?

IE: DOMAIN\user with an email address user@domain.com is logged into a computer that belongs to DOMAIN and the domain suffix set by DHCP is set to domain.com and the website is http://*.domain.com (note the '*' represents a wildcard for any site that ends in domain.com)

If all the previous is true, then IE should sign them in automatically.  Otherwise you have to setup the web site as  a 'Trusted Site' with automatica login set for trusted sites.  Group policy objects can control the IE settings for an entire domain if they all do belong to the same domain.   Otherwise they have to do it manually.
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xzay1967Author Commented:
the internal domain is jonessmith.local, the email addresses are user@jones-smith.com
URL to RWW is https://office.jones-smith.com. When this was initially setup, the users were not prompted with a username and password dialog box after successfully logging in to RWW. This change occurred after doing windows updates. I uninstalle dall the updates, and the issue was still present. The only change that was fixed was the option to login to companyweb from the server (internally) was removed.
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Ted BouskillSenior Software DeveloperCommented:
This is a browser issue likely triggered by the last change you mentioned.  IE tries to match the client domain with the web site domain.  If they are the same it assumes that you are in the 'Local Intranet' and automatically logs the user in.  If they don't match it checks the 'Trusted Site' settings.  If the site is trusted and 'Automatically log in' is set, then you will not see a prompt.

If you look at the bottom right of your browser when viewing the site it probably thinks you are acccessing a 'Internet' site which is untrusted and you will see the authentication dialog.
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xzay1967Author Commented:
The advice was accurate. I added the intranet site to the trusted sites, and the issue is resolved. Hopefully there will be a permanent fix for this. As I mentioned, even after removing the updates, the issue still existed. Either way, thanks for the help.
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