Solved

Single sign on missing

Posted on 2009-05-14
7
509 Views
Last Modified: 2012-05-07
When users attempt to access companyweb from rww, they are prompted for username and password. I am not sure if this is related, but while looking for a solution, I realized that the single sign on service was not listed under services.msc. It is not an option for configuration in the sharepoint management console in the security configuration section. How do I get this service back? Also, will getting this resolved, solve the prompting for username and password?
0
Comment
Question by:xzay1967
  • 3
  • 3
7 Comments
 
LVL 51

Expert Comment

by:Ted Bouskill
ID: 24392639
SSO will have not effect on the prompt.  The prompt is triggered by accessing the page itself before the page actually executes.

In Windows Authentication a user is automatically logged on if the client domain matches the server domain which let's IE know that they are in a 'Local Intranet' and to automatically sign in.  Or if the site is marked as a 'Trusted Site' and automatic log in is set for the 'Trusted Site'
0
 

Author Comment

by:xzay1967
ID: 24395603
I see what you mean Ted, so, how do I resolve the issue? Or is this something users will have to learn to deal with? At least tell me how to fix it, so if it becomes an issue, I know how to address it. Thanks for the help.
0
 
LVL 51

Expert Comment

by:Ted Bouskill
ID: 24400458
I need more information to answer that.  Does the user log in domain match the domain of the website?

IE: DOMAIN\user with an email address user@domain.com is logged into a computer that belongs to DOMAIN and the domain suffix set by DHCP is set to domain.com and the website is http://*.domain.com (note the '*' represents a wildcard for any site that ends in domain.com)

If all the previous is true, then IE should sign them in automatically.  Otherwise you have to setup the web site as  a 'Trusted Site' with automatica login set for trusted sites.  Group policy objects can control the IE settings for an entire domain if they all do belong to the same domain.   Otherwise they have to do it manually.
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 

Author Comment

by:xzay1967
ID: 24403654
the internal domain is jonessmith.local, the email addresses are user@jones-smith.com
URL to RWW is https://office.jones-smith.com. When this was initially setup, the users were not prompted with a username and password dialog box after successfully logging in to RWW. This change occurred after doing windows updates. I uninstalle dall the updates, and the issue was still present. The only change that was fixed was the option to login to companyweb from the server (internally) was removed.
0
 
LVL 51

Accepted Solution

by:
Ted Bouskill earned 500 total points
ID: 24435410
This is a browser issue likely triggered by the last change you mentioned.  IE tries to match the client domain with the web site domain.  If they are the same it assumes that you are in the 'Local Intranet' and automatically logs the user in.  If they don't match it checks the 'Trusted Site' settings.  If the site is trusted and 'Automatically log in' is set, then you will not see a prompt.

If you look at the bottom right of your browser when viewing the site it probably thinks you are acccessing a 'Internet' site which is untrusted and you will see the authentication dialog.
0
 

Author Closing Comment

by:xzay1967
ID: 31583978
The advice was accurate. I added the intranet site to the trusted sites, and the issue is resolved. Hopefully there will be a permanent fix for this. As I mentioned, even after removing the updates, the issue still existed. Either way, thanks for the help.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
SBS 2008 cannot logon remotely 7 62
sharepoint online 3 44
SBS 2011 Ran SharePoint Config Wizard and Exchange ActiveSync failed. 5 38
VPN problems 4 23
I used to be SharePoint evangelist in our company, so my Outlook always full of questions about how to do this, or where I can find that. One day I found such an email with the following question: "how to attach 3-State workflow (one of the workflow…
Because virtualization becomes more and more common, and, with Microsoft Hyper-V included in Windows Server at no additional costs, and, most server hardware nowadays is more than capable of running a physical Small Business Server (SBS) 2008 or 201…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
In a recent question (https://www.experts-exchange.com/questions/29004105/Run-AutoHotkey-script-directly-from-Notepad.html) here at Experts Exchange, a member asked how to run an AutoHotkey script (.AHK) directly from Notepad++ (aka NPP). This video…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question