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cannot start microsoft office outlook.  cannot open the outlook window.

Posted on 2009-05-14
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Last Modified: 2012-05-07
I have a client whose computer will not start Outlook any more.

It gets the following error message when attempting to run Outlook 2007.

cannot start microsoft office outlook.  cannot open the outlook window.

I have repaired the Outlook.  I have uninstalled and reinstalled.  I have tried to run Outlook in safemode.  I have tried running scanpst against his pst files to look for corruption.  I have also reset the IE8 security settings.

Any ideas?

System software:
Windows XP Pro
Office 2007 Basic SP2
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Question by:commonsensecc
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samiam41 earned 250 total points
ID: 24387358
Have you tried creating him a new profile?
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Author Comment

by:commonsensecc
ID: 24390427
Corrupt profile was it in combination with something wrong with the PSTs.  They weren't corrupt according to scanpst.  Starting with a fresh profile and the old PSTs didn't work.

But the combination of a new profile and new PST did the trick.

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Expert Comment

by:samiam41
ID: 24395089
Perfect!  Glad to know what caused it.  Thanks for the points and grade.  Take care.

-Aaron
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