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datadrew

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Trend Micro-SMEX access-Page can not be displayed

This has been driving me nuts for a few days now.  I took over a client who has a lot of half installed and configured items, along with a lot of backward stuff configured.

The server is a member server, Windows 2003 R2, using ScanMail Version 8.  
When trying to access the internal website via:
http://server:16372/smex
http://ipaddress:16372/smex
https://localhost:16373/smex
https://server:16373/smex
https://ipaddress:16373/smex
https://localhost:16373/smex
I get the login page. I use the creds: domainname\administrator
Click the enter button and get:
Messaging Security Agent
The page cannot be displayed. Please try to reopen the browser.
If the problem still exists, please delete cookies and try again.
At this URL:
http://server:16372/smex/cgiDispatcher.exe?Page=SESSION_LOGIN_REQUEST&AUTH_NONCE_REPLY=!CRYPT!52459C8E29EA0293C81C0E377E7023E090FA6506BFFD4C4679C06CB5F5326490B13705FFE60B44F59DB105B3702&cip=192.168.1.X
I have been through every article on Trend's site I can find, none of which help.  
This list includes:
http://esupport.trendmicro.com.au/4/The-Messaging-Security-page-on-the-Security-Dashboard-does-not-appear.aspx
http://esupport.trendmicro.com/7/Download-message-for-CgiDispatcher1-appears-when-logging-into-ScanMail.aspx
http://esupport.trendmicro.com/9/SMEX-console-can-no-longer-be-accessed-locally-after-changing-the-driv.aspx
http://esupport.trendmicro.com/Pages/SMEX-console-can-no-longer-be-accessed-locally-after-changing-the-driv.aspx?print=true

I have recreated the virtual drive, changed app pools, looked through countless posts and KB's and I can't seem to get the admin page login to work.

Now, before anyone starts saying Trend Micro is a POS, I agree.  I need to get into the Admin section so I can shut it down and move this client to a Barracuda.  But, I do need to get into SMEX first.  

Any thoughts or ideas?
Thanks in advance!
DD


Avatar of Hilal1924
Hilal1924
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Hi I guess your login page is http://server:16372/smex/login.htm

If that is true, can you please do a telnet on port 16372 and issue a "Get" command and see what is displayed?

Also please check your .Net Settings under asp.net page on the website properties. Make sure that it is using .Net Framework 1.1 and not any other version.
Are you running the SMB suite? I have run into the problem before that on the SMB products you HAVE to access these settings from the security dashboard, often on another server from your Exchange box. The SMEX web page is broken on purpose, according to Trend support.
Avatar of datadrew
datadrew

ASKER

I'll check both items today.
ASKER CERTIFIED SOLUTION
Avatar of kleinbaas
kleinbaas
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