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Can't invoke safe mode with networking.

Posted on 2009-05-14
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Last Modified: 2012-06-21
when I go into safe mode with networking I am unable to connect to the Internet. It appears that the module that should be loaded at boot time is not being loaded. When I look at my taskbar I do not see the usual indicator that tells me I am connected to the Internet that would be on the right-hand side of the taskbar.

So what do I need to do in order to have with networking?

Windows XP SP2
4gb of memory
plenty of disk space.
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Question by:Elton Brown
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14 Comments
 
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Expert Comment

by:boowhup
ID: 24390823
once windows has loaded up, open a command prompt. (start > run > cmd).

Type ipconfig, look for the default gateway in the output, then type ping x.x.x.x , if you get "reply from x.x.x.x" then the network is connected , and it's an issue elsewhere.



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Author Comment

by:Elton Brown
ID: 24391071
I can ping our default gateway. So at least I know that it is not a hardware problem.
Thanks boowhup!
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Assisted Solution

by:boowhup
boowhup earned 2000 total points
ID: 24391772
ok, from another cmd prompt try ....

nslookup

then www.google.com (or abitrary DNS server).

if you get a "non-authoritative answer" then open another cmd prompt and do the following

telnet <ip.of.google.com> 80

then press "a" then "enter" a couple of times.

You should get some html back.

This would narrow it down in my opinion to the browser you are using.
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Expert Comment

by:boowhup
ID: 24391776
woops, foget the comment about abitrary DNS server , was thinking of something else.
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Author Comment

by:Elton Brown
ID: 24394679
Thanks boowhup I will give that a try!

BTW, I am assuming that I should perform the nslookup in Safe Mode?

When the system is up (not in Safe Mode) I can do a nslookup. It tells me which DNS server I am connect to.

When I am able I will take the machine down and try doing the same procedure under Safe Mode. I am wondering if the Network package is even loaded during the boot process.
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Author Comment

by:Elton Brown
ID: 24396796
When I perform an Nslookup (in Safe Mode) it tells me that default servers are not available.
Default Servers: Unknown
Address: 127.0.0.1
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Author Comment

by:Elton Brown
ID: 24404653
Are there drivers that should be installed that are not?
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Expert Comment

by:boowhup
ID: 24404810
While in safe mode,  right click on "My computer" and choose manage. then go to "Device Manager", then tell me every entry under "Network Adapters" , andalso any entries that have a yellow triangle next to them.
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Author Comment

by:Elton Brown
ID: 24499454
Attached is a listing of entries under Device Manager.

Cheers!
2009-05-28-102916.jpg
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LVL 1

Author Comment

by:Elton Brown
ID: 24562528
OK I used the XP CD to enter Recovery mode. I tried to use the FIXMBR command. when I got a big CAUTION:

"This computer appears to have a non-standard or invalid master boot record. FIXMBR may damage you partition tables if you proceed. This could cause all the partitions on the current hard disk to become inaccessible. If you are not having problems accessing your drive, do not continue. Are you sure you want to write a new MBR?"

When I saw that notice I backed out of it and stopped by here. I can boot the computer in normat mode without any problem. The box appears to funtion normally.What's going on?
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Assisted Solution

by:boowhup
boowhup earned 2000 total points
ID: 24564834
The Fix MBR thing will overwrite any non standard MBR. if you have ever installed Vista, or another OS that you could run "side by side" or any sort of Boot menu other than the one provided by windows xp then you will have a non stndard mbr. If it's working then best to leave it alone , it shouldnt be the issue with your networking in safe mode.

One thing, is the network card on board, or a PCI card, or a USB device thats plugged into your PC ?
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Author Comment

by:Elton Brown
ID: 24570115
boowhup - There is not a problem with the MBR according to Diskeeper. I am using PCI card that in the PC.

Thanks!
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Author Comment

by:Elton Brown
ID: 24606908
I checking around a bit I discovered that the start up settings were incorrect. Under MSCONFIG | General | the option was set to Selective Startup as opposed to Normal Startup which loads all of the drivers and services. I rebooted the machine all fo the drivers loaded I assume but that didn't resolve the problem. I don't think the change I made made any difference since the computer was set using Selective Startup and every box under that option was selected.
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Accepted Solution

by:
Elton Brown earned 0 total points
ID: 24701184
I found a product named Safe Mode Fixer (http://www.moonvalleysoft.com/product_info.php?products_id=29) that resolved the problem. There is also another way (I thinik) that may resolve the problem using SafeBoot for Windows XP-SP2 (http://pchaven.blogspot.com/2009/06/booting-problems-in-safe-mode.html).

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