Solved

Microsoft diagnostics issue

Posted on 2009-05-14
6
526 Views
Last Modified: 2012-08-13
I run MS Office 2007 on XP Pro.  Everything is up-to-date.

Outlook has taken to freezing with absolutely no warning a couple of times daily.  It happens when I've started an email and written a sentence or two.

I've checked the Event log and, although there were issues last week, I upgraded some applicatiaons, and today the event log was clean as a whistle for both applications and the system.

Today I ran MS Diagnostics.  It came up empty except it gave me the instructions to go into the Trust Center and check the box for "Download a file periodically that helps determine system problems."

I checked that months ago.  I looked in every Office app and it is checked.

Today I turned off every Outlook add-in and I'll see if that helps.

Any ideas out there?
0
Comment
Question by:coachjim
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 24391539
I am running Office 2007 on a Vista Machine. Outlook is reliable for me.

You could have a PST problem (if you are not on Exchange).
Have you done all the Office updates?
And, then, you might consider uninstalling Office, restarting and re-installing Office. Office 2007 keeps its activation if you do this.
... Thinkpads_User
0
 
LVL 7

Expert Comment

by:rettif9
ID: 24391543
Here's an article you can review if it seems to fit your problem.
http://support.microsoft.com/kb/287497
0
 
LVL 2

Author Comment

by:coachjim
ID: 24396294
I don't have ScanPST.exe on my system officially, although I did find it on a back-up disk.  For whatever reason, when I click it to run it, nothing happens.
0
Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

 
LVL 7

Expert Comment

by:rettif9
ID: 24400405
coachjim,
You can find it on your Office disc.

http://support.microsoft.com/kb/272227
0
 
LVL 7

Accepted Solution

by:
rettif9 earned 500 total points
ID: 24400413
0
 
LVL 2

Author Closing Comment

by:coachjim
ID: 31581760
I finally found scanpst, got it to run, and things have been pretty clean since then.  Thanks for your help.

Jim
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question