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Microsoft diagnostics issue

Posted on 2009-05-14
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Last Modified: 2012-08-13
I run MS Office 2007 on XP Pro.  Everything is up-to-date.

Outlook has taken to freezing with absolutely no warning a couple of times daily.  It happens when I've started an email and written a sentence or two.

I've checked the Event log and, although there were issues last week, I upgraded some applicatiaons, and today the event log was clean as a whistle for both applications and the system.

Today I ran MS Diagnostics.  It came up empty except it gave me the instructions to go into the Trust Center and check the box for "Download a file periodically that helps determine system problems."

I checked that months ago.  I looked in every Office app and it is checked.

Today I turned off every Outlook add-in and I'll see if that helps.

Any ideas out there?
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Question by:coachjim
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Expert Comment

by:John Hurst
ID: 24391539
I am running Office 2007 on a Vista Machine. Outlook is reliable for me.

You could have a PST problem (if you are not on Exchange).
Have you done all the Office updates?
And, then, you might consider uninstalling Office, restarting and re-installing Office. Office 2007 keeps its activation if you do this.
... Thinkpads_User
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Expert Comment

by:rettif9
ID: 24391543
Here's an article you can review if it seems to fit your problem.
http://support.microsoft.com/kb/287497
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Author Comment

by:coachjim
ID: 24396294
I don't have ScanPST.exe on my system officially, although I did find it on a back-up disk.  For whatever reason, when I click it to run it, nothing happens.
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Expert Comment

by:rettif9
ID: 24400405
coachjim,
You can find it on your Office disc.

http://support.microsoft.com/kb/272227
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rettif9 earned 2000 total points
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Author Closing Comment

by:coachjim
ID: 31581760
I finally found scanpst, got it to run, and things have been pretty clean since then.  Thanks for your help.

Jim
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