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Microsoft diagnostics issue

I run MS Office 2007 on XP Pro. Everything is up-to-date.

Outlook has taken to freezing with absolutely no warning a couple of times daily. It happens when I've started an email and written a sentence or two.

I've checked the Event log and, although there were issues last week, I upgraded some applicatiaons, and today the event log was clean as a whistle for both applications and the system.

Today I ran MS Diagnostics. It came up empty except it gave me the instructions to go into the Trust Center and check the box for "Download a file periodically that helps determine system problems."

I checked that months ago. I looked in every Office app and it is checked.

Today I turned off every Outlook add-in and I'll see if that helps.

Any ideas out there?

John

I am running Office 2007 on a Vista Machine. Outlook is reliable for me.

You could have a PST problem (if you are not on Exchange).
Have you done all the Office updates?
And, then, you might consider uninstalling Office, restarting and re-installing Office. Office 2007 keeps its activation if you do this.
... Thinkpads_User

Dale Forguson

Here's an article you can review if it seems to fit your problem.
http://support.microsoft.com/kb/287497

coachjim

ASKER

I don't have ScanPST.exe on my system officially, although I did find it on a back-up disk. For whatever reason, when I click it to run it, nothing happens.

Dale Forguson

coachjim,
You can find it on your Office disc.

http://support.microsoft.com/kb/272227

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Dale Forguson

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coachjim

ASKER

I finally found scanpst, got it to run, and things have been pretty clean since then. Thanks for your help.

Jim