Symantec Beckup Exec System Recovery 8.5
Posted on 2009-05-15
I have just installed Symantec Backup Exec System Recovery 8.5 on one of our servers but it is not behaving as I would expect.
We downloaded this product from the Symatec site, unzipped it and burnt it as an ISO image to a CD. This works fine on pc's but not on servers. As this particular server is a Terminal Server too, all new programs need to be added through Settings - Control Panel - Add/Remove Programs. This does, of course, mean we don't get the initial intro screen with the Install Product button on it.
I installed the program by choosing the "install" directory on the CD, choosing the "setup.exe" file - this seemed the obvious thing to do. This seemed to work fine, installing Symantec Backup Exec System Recovery Manager. The problem I have is that when I run the program it is asking for a "username", "password" and "log on to". I have tried putting in the credentials for our network but it keeps telling me it cannot connect to the remote computer. I have read through the manual (which is the size of a large novel) but there is no mention of this box. I was expecting it to run through all the drivers we needed and to check the system.
As I would prefer to get this right first time (without messing the server up) does anyone have any idea where I could have gone wrong?