Solved

Symantec Beckup Exec System Recovery 8.5

Posted on 2009-05-15
3
632 Views
Last Modified: 2013-12-01
Hi

I have just installed Symantec Backup Exec System Recovery 8.5 on one of our servers but it is not behaving as I would expect.

We downloaded this product from the Symatec site, unzipped it and burnt it as an ISO image to a CD.  This works fine on pc's but not on servers.  As this particular server is a Terminal Server too, all new programs need to be added through Settings - Control Panel - Add/Remove Programs.  This does, of course, mean we don't get the initial intro screen with the Install Product button on it.

I installed the program by choosing the "install" directory on the CD, choosing the "setup.exe" file - this seemed the obvious thing to do.  This seemed to work fine, installing Symantec Backup Exec System Recovery Manager.  The problem I have is that when I run the program it is asking for a "username", "password" and "log on to".  I have tried putting in the credentials for our network but it keeps telling me it cannot connect to the remote computer.  I have read through the manual (which is the size of a large novel) but there is no mention of this box.  I was expecting it to run through all the drivers we needed and to check the system.

As I would prefer to get this right first time (without messing the server up) does anyone have any idea where I could have gone wrong?

Thank you.
0
Comment
Question by:eymsIT
  • 2
3 Comments
 
LVL 28

Expert Comment

by:honmapog
ID: 24406732
Instead of installing through Add/Remove Programs, why don't you try opening a command prompt and running "change user /install" to put the TS in install mode.
Also, why don't you just unzip the download on the server and run Autorun.exe from the unpacked folders.
0
 

Author Comment

by:eymsIT
ID: 24409745
I haven't tried putting TS into install mode yet - does this stop the TS users logging in?
The actual download I did unzip, and it was an ISO file which wasn't much smaller than the original zip file.  The only thing I could do with this was burn it to a CD using an ISO burner, it wouldn't run or load or even see anything but the ISO file without doing so.
0
 

Accepted Solution

by:
eymsIT earned 0 total points
ID: 24410927
Sorry - it would appear the part of the program we need is not in the Install directory at all, it is in a client directory.  It was made all the more confusing by the fact that when the CD autoran it installed a program we shouldn't have.  I will close this question now as it is not really relevant.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Replication has always been one of those technologies that people run scared from. The main reason is usually cost. When you think of replication, your mind drifts to solutions that replicate from one disk frame to another using block level technolo…
Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now