Solved

Error: "Maximum forwarding loop count exceeded.."

Posted on 2009-05-15
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Last Modified: 2013-12-18
Hi, I have a problem with simple delivering of mail for my domain.

When I try to send a mail for my domain my Lotus creates such error:

"Maximum forwarding loop count exceeded. Message probably in a forwarding loop. Examine Forwarding Address of intended recipient in Address Book."

I check this: http://www-01.ibm.com/support/docview.wss?uid=swg21102626

No results.

I have configured Global Domain with Local Primary Internet domain.No forwarders are configured. Lotus generates an error:

15.05.2009 11:51:54   SMTP Server: Message 002B3427 (MessageID: ) received from Test-lotus.test.ru (127.0.0.1) size 211 bytes
15.05.2009 11:51:54   Router: Message 002B3427 forwarded to APetrov@abc.ru from webcaster@mail.ru OF75277053:7C9CE24A ONC32575B7:002B3427
15.05.2009 11:51:54   Router: Message 002B3444, 002B3427 forwarded to APetrov@abc.ru from webcaster@mail.ru OF897C9DD2:7E162FA1 ONC32575B7:002B3444
15.05.2009 11:51:54   Router: Message 002B3445, 002B3427 forwarded to APetrov@abc.ru from webcaster@mail.ru OF0D857C8E:F82BBA59 ONC32575B7:002B3445
15.05.2009 11:51:54   Router: Message 002B3446, 002B3427 forwarded to APetrov@abc.ru from webcaster@mail.ru OF9692290C:77E73FF4 ONC32575B7:002B3446
15.05.2009 11:51:54   Router: Message 002B3447, 002B3427 forwarded to APetrov@abc.ru from webcaster@mail.ru OF476E4AE0:9B5063D4 ONC32575B7:002B3447
15.05.2009 11:51:54   Router: Unable to deliver message 002B3448, 002B3427 to APetrov@abc.ru from webcaster@mail.ru OF6F674F44:BE94BC73 ONC32575B7:002B3448
15.05.2009 11:51:54   Maximum forwarding loop count exceeded.  Message probably in a forwarding loop. Examine Forwarding Address of intended recipient in Domino Directory.
15.05.2009 11:51:54   Router: Transfer to server MAIL.RU is ready with 1 messages
15.05.2009 11:51:54   Router: Starting transfer thread 00000005
15.05.2009 11:51:54   Router: Transfer thread 00000005 searching for work
15.05.2009 11:51:54   Router: [00000005] Transferring mail to domain MAIL.RU (host mxs.MAIL.RU [94.100.176.20]) via SMTP
15.05.2009 11:51:54   Router: Transferred 1 messages to MAIL.RU (host mxs.MAIL.RU) via SMTP
15.05.2009 11:51:59   Router: Message 002B3449 transferred to mxs.MAIL.RU for webcaster@mail.ru from webcaster@mail.ru OF5D6E90CF:92637910 ONC32575B7:002B3449 Size: 1K via SMTP

By the way NDR that was sent to webcaster@mail.ru was succefully delivered.
But any email sent via Lotus meet such error.
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Comment
Question by:Master-Squirrel
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14 Comments
 
LVL 30

Expert Comment

by:Kerem ERSOY
ID: 24393486
Hi,

Will you post the cotents of your global domain and domain aliases in Server document ?

0
 
LVL 30

Expert Comment

by:Kerem ERSOY
ID: 24393552
It seems that your server is configured to accept mail for tst.ru domain. But the looping mail has the abc@ru. It seesm that though abc.ru is not listed in your domain aliases DNS MX points to your domino server as SMTP server. So test.ru server thinks that abc.ru mail does not belong to itself and tries to route it and when it queries the DNS it gets its own address and delivers to itself and this goes on till the maximum loop count has been reached.

You'd better add abc.ru to your domain aliases.

Cheers,
K.
0
 
LVL 30

Expert Comment

by:Kerem ERSOY
ID: 24393564
> By the way NDR that was sent to webcaster@mail.ru was succefully delivered.
> But any email sent via Lotus meet such error.

This is why mail.ru is delivered. Since when routing mail.ru the DNS returns a properly configured mail server for mail.ru which is not an alias to your server but a mail server configured for the domain.
0
 
LVL 30

Expert Comment

by:Kerem ERSOY
ID: 24393623
To correct this :

- Launch Domino Administrator
- Click "configuration" tab
- Expand "Messaging" from the list in left pane.
- Click Domains
- Expand "Global Domains"
- Click your global domain document. "test.ru"
- Click Conversations
  - Your "Local Primary Internet Domain" should be "test.ru"
  - Clik to Alternate Internet domain aliases
  - Enter abc.ru to the list

So that it will accept abc.ru mails too

Save And close
Go to your console
at the promt type:
tell smtp q
load smtp

This is it.

Cheers,
K.

0
 

Author Comment

by:Master-Squirrel
ID: 24393754
Hi.
That's my options

I have not configured DNS zone for "abc" and "test.ru" because I send email directly using SMTP commands from command line. As I read in Lotus documentation If Notes understand that domain of incoming letter is local it must deliver this letter to local mail file of my user because there is a mapping between email and user.

How can I add abc.ru to my domain aliases? As I did it on Lotus-5.Jpg it doesn\t work.

So I did like on Lotus-6.jpg and when I send a mail for APetrov@abc.ru it send it via MX record on DNS to ABC Company: - )))))

Can you help me?
lotus-1.JPG
lotus-2.JPG
lotus-3.JPG
lotus-4.JPG
lotus-5.JPG
lotus-6.JPG
0
 
LVL 30

Expert Comment

by:Kerem ERSOY
ID: 24393818
Hi,

In fact what I've suggested to you initally was to configure the selection from your lotus-5.jpg slide.

But additionally I'd suggested you to stop and start smtp from the console after the change. Did you restart SMTP after cehnging the configuration ?

From the console:
> tell smtp q
> load smtp

Because your lotus-5.jpg shows the correct configuration now and it should work.

Cheers,
K.
0
 

Author Comment

by:Master-Squirrel
ID: 24393857
I even restal all server.
But there is the same error. And this is screen of my console.

lotus-7.JPG
0
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LVL 30

Expert Comment

by:Kerem ERSOY
ID: 24393909
It seems that APEtrow has soe setting in its mailbox. As you might have noticed after each unsecusful delivery to the notes it delivers some mail to mail.ru Will you check this users mailbox it he set-up some mail delivery agent or something in there ?
0
 

Author Comment

by:Master-Squirrel
ID: 24393955
No problem. I have a lot of messages in webcaster@mail.ru mailbox with so:

Your message

  Subject:

was not delivered to:

  APetrov@abc.ru

because:

  Maximum forwarding loop count exceeded.  Message probably in a forwarding loop. Examine Forwarding Address of intended recipient in Domino Directory.


Reporting-MTA: dns;Test-lotus.test.ru

Final-Recipient: rfc822;APetrov@abc.ru
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Notes; Maximum forwarding loop count exceeded.  Mes
 sage probably in a forwarding loop. Examine Forwarding Address of inte
 nded recipient in Domino Directory.

------------

By the way, i have deleted APetrov user account from my Lotus and now If I send a mail for him I get an error that no such user in Lotus Direcotory, So we know that Lotus sees this account.

Now I will create new account, for example Apetrov2.
0
 
LVL 30

Expert Comment

by:Kerem ERSOY
ID: 24394061
When you delete an account his mailbox APetrov.nsf stays there. Remove the file and recreate a user with the same name no need to create another user. BTW it was not an issue with Notes not thinks this user exists.
0
 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 24395035
You might have to add an Internet Site document in the NAB.

If that doesn't help, try to add your full mail address to the Sort names in the Person document.
0
 

Accepted Solution

by:
Master-Squirrel earned 0 total points
ID: 24430069
Well, I found an answer. the problem was in that I change Name of my person every time when I created this person. So when a name is disapeared from Lotus Catalog (in format Name last Name/Domain) Lotus can not find this account for receiving the mail.
0
 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 24430506
Sorry, I don't understand your explanation...
0
 

Author Comment

by:Master-Squirrel
ID: 24438258
Well I changed the name of my person and Lotus could not deliver the mail for him.
The name of person must be in Lotus format and I changed it to correct email adress of this person that is builded on this name, - )))
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