Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Why are the client's AV version not the latest Symantec Endpoint Manager

Posted on 2009-05-15
4
Medium Priority
?
1,566 Views
Last Modified: 2013-12-09
I've setup symantec endpoint protection manager on a windows sbs server 2003. All went well. Then I added in the clients  by creating the client package and then pushing it out to the clients silently.

It all went well, but somehow when I look at the endpoint manager and the virus definition dates, the dates are not update to date.

I attach a screenshot. Can someone advise how I can troubleshoot this?

Thanks


Noname.jpg
0
Comment
Question by:binele
  • 2
4 Comments
 

Expert Comment

by:AngelSlayer8
ID: 24393728
You can get the defination from Symantec website, the file extension will be .zip, change it to .jdb and copy the file to \Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming.

P.S.: Find the defination that is .jdb file extension.
0
 

Author Comment

by:binele
ID: 24393813
why isn't this automatic? L
0
 

Expert Comment

by:AngelSlayer8
ID: 24394049
It is actually auto update as it is set while installing the SEP manager. SEP manager update defination is based on Symantec virus defination release, so it is not weird if your defination is 1 or 2 days old.

By the way, the way I provided is the manual way.
0
 
LVL 15

Accepted Solution

by:
xmachine earned 2000 total points
ID: 24401870
Hi,

1) Your server is up-to-date (Latest Symantec Version: 2009-05-14 rev. 039)

2) Your SEP clients somehow are not able to download the latest definitions due to some reason.

3) Lets start troubleshooting communication between SEP client and the server:

1) Enable debugging on one SEP machine that has an outdated definitions.

Start > Regedit

The default debug logging can be enabled with the following registry setting:

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC]
"smc_debuglog_on"=dword:00000001


2) Enable Sylinkmonitor (SEP monitoring tool) debugging:

To create a Sylink log:

Create the the following registry key (REG_SZ):

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink]
"DumpSylink"="file path"


The file path value should be a string value (REG_SZ) and is where the log will be generated (e.g. c:\sylink.log).

3) Restart SEP SMC service, by doing this:

Start > Run > smc -stop
Start > Run > smc -start

4) Run SylinkMonitor for 2 minutes, then attach the log file here (c:\sylink.log)


@AngelSlayer8: Symantec releases virus definitions on daily basis.

A Symantec Certified Specialist @ your service
0

Featured Post

Ready for your healthcare security check-up?

In the past few years, healthcare organizations have become a prime target for advanced attacks. Does your organization have what it needs to defend itself? Schedule your healthcare security check-up today and download our free Healthcare Security Resource Kit today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PREFACE The purpose of this guide is to explain how to manually move a SEP client to a different client group by performing steps on the client-side. These steps may prove particularly useful because they allow the client to move after it has alrea…
OVERVIEW This guide provides information on the process performed when the Symantec Endpoint Protection (SEP) client checks in with the Symantec Endpoint Protection Manager (SEPM). AUDIENCE Information Technology personnel responsible for suppo…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

876 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question