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Why are the client's AV version not the latest Symantec Endpoint Manager

Posted on 2009-05-15
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Last Modified: 2013-12-09
I've setup symantec endpoint protection manager on a windows sbs server 2003. All went well. Then I added in the clients  by creating the client package and then pushing it out to the clients silently.

It all went well, but somehow when I look at the endpoint manager and the virus definition dates, the dates are not update to date.

I attach a screenshot. Can someone advise how I can troubleshoot this?

Thanks


Noname.jpg
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Question by:binele
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4 Comments
 

Expert Comment

by:AngelSlayer8
ID: 24393728
You can get the defination from Symantec website, the file extension will be .zip, change it to .jdb and copy the file to \Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming.

P.S.: Find the defination that is .jdb file extension.
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Author Comment

by:binele
ID: 24393813
why isn't this automatic? L
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Expert Comment

by:AngelSlayer8
ID: 24394049
It is actually auto update as it is set while installing the SEP manager. SEP manager update defination is based on Symantec virus defination release, so it is not weird if your defination is 1 or 2 days old.

By the way, the way I provided is the manual way.
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Accepted Solution

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xmachine earned 500 total points
ID: 24401870
Hi,

1) Your server is up-to-date (Latest Symantec Version: 2009-05-14 rev. 039)

2) Your SEP clients somehow are not able to download the latest definitions due to some reason.

3) Lets start troubleshooting communication between SEP client and the server:

1) Enable debugging on one SEP machine that has an outdated definitions.

Start > Regedit

The default debug logging can be enabled with the following registry setting:

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC]
"smc_debuglog_on"=dword:00000001


2) Enable Sylinkmonitor (SEP monitoring tool) debugging:

To create a Sylink log:

Create the the following registry key (REG_SZ):

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink]
"DumpSylink"="file path"


The file path value should be a string value (REG_SZ) and is where the log will be generated (e.g. c:\sylink.log).

3) Restart SEP SMC service, by doing this:

Start > Run > smc -stop
Start > Run > smc -start

4) Run SylinkMonitor for 2 minutes, then attach the log file here (c:\sylink.log)


@AngelSlayer8: Symantec releases virus definitions on daily basis.

A Symantec Certified Specialist @ your service
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