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Symantec System Recovery 8.5  - Insuffient system resources error

Posted on 2009-05-15
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Last Modified: 2013-12-01
Hi,

Im running Symantec backup exec system recovery 8.5 software on a windows server 2003 server R2 (standrd edition) service pack 2.

but sometimes when the the system recovery point runs it shows an insuffient system resources exist to complete the requested service error message (see attached screenshots).
it only gets to about 5% when this error message is shown and no recovery point file is created. However the strange thing is it doesnt always produce this error message as sometimes it runs fine and the recovery point is created fine. The error message is produced regrdless of the recovery point being scheduled to run at a time or run manually.

Usually if i reebot the server and then run the recovery point backup its fine for at least 2/3 days but then i run into the same problem and im not sure whats causing this to happen.
(error doesnt seem to happen on a particular day)

The server has plenty of free hard disk space, and its resources are not all being used when the recovery point is run (it runs overnight when the server isnt really doing much). The recovery point are saved onto external hard drives.

Steps ive tried include the following:
Increased the server virtual memory size, tried different external hard drives, tried running a file called fixinstall.bat in the software installtion directory which is meant to restart the services the software uses and re-register some regisrty files but this does seem to fix the issue.
adding the external hard drive to the list of our anti-virus software exceptions list (AVG 8.5)

If anyone has got any suggestions on what could be causing this error message to appear that would be great?, i cant really reebot the server all the time when this issue occurs as its not always convenient

Kevin
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Question by:kevin1983
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7 Comments
 

Author Comment

by:kevin1983
ID: 24393859
sorry i forgot to attach screenshot of error, here they are:
System-Recovery-Error.JPG
System-Recovery-Error2.JPG
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LVL 28

Accepted Solution

by:
honmapog earned 2000 total points
ID: 24401561
Is this a 32 bit OS? This is probably a problem with kernel memory.
Try adding the registry keys in http://support.microsoft.com/kb/304101. Start with Registry Setting 1.
Then try registry setting 2.

Also have a look in Task Manager, under the Performance tab. Monitor the values under Kernel Memory as the days go by. If one of those values goes up steadily, you may have a memory leak. If you have a memory leak, the first application to suspect is AntiVirus. Either make sure you have all services packs or program updates for your AV, or uninstall.

Try the registry settings first though.
0
 

Author Comment

by:kevin1983
ID: 24406487
Hi,

Thanks for you reply honmapog: Yes its 32bit, i did try uninstalling the Symantec backup exec system recovery 8.5 software on this server yesterday (sat) rebooting the server, then re-installing the software and rebooting as this was the suggestion symantec support told me after finally speaking to somone as i was getting a bit desperate to fix the issue. However im not convinced what they told me will fix the issue anyway.

A successful recovery point was created saturday evening, but i expect it will fail in a few days time as it did before...its due to run again tonight (sun). I havent tried changing the registry settings yet as you suggested but that sounds like a promising soultion and i hope it fixes it. Do you think i should try the registry setting change now? or wait and see if the backup fails again? (no doubt it will fail again sooner or later).

Ok, ill keep an eye on the kernal memory also, at present the kernal memory is at total 139804, paged: 39708, and nonpaged 100096, but no users are connected to the server today (not until monday) so the server isnt very active right now.

We are using AVG anti-virus 8.5 (SBS edition) it should be the latest version and up to date but i'll check.
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LVL 28

Expert Comment

by:honmapog
ID: 24406670
It's up to you whether to try now or wait until it fails again. I also don't think the reinstall will help, but you never know.
0
 

Author Comment

by:kevin1983
ID: 24410062
Ok, the system recovery backup run fine last night, ill probably wait until it fails again now before making the registry change. Ill get back to with an update on this soon.

Kevin
0
 

Author Closing Comment

by:kevin1983
ID: 31581857
Hi, i made the first registry change and the system recovery software has made 6 successful recovery images since so it seems that did the trick to resolve the issue :-) Thanks for your help.
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Author Comment

by:kevin1983
ID: 24482906
I made the first registry change and the system recovery software has made 6 successful recovery images since so it seems that did the trick to resolve the issue :-) Thanks for your help.
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