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Error while importing new font

Posted on 2009-05-15
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Last Modified: 2012-05-07
one of the users purchased a font online. Unpacked with Winrar. Then when tried to install it the error windows pops up saying "The Eurostile.ttf is currently being used and cannot be replaced. Wait until Windows is finished using the file, and then try again." I am able to open it, view it and import on another machine with XP on board.
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Question by:kshych
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by:lherrou
ID: 24395308
kshych,

It sounds like the font is already installed on the computer where you are seeing this error. You might try going to the <system>/fonts/ folder and see if the font file is present there.

Cheers,
LHerrou
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by:kshych
ID: 24395324
I have checked it and it is not present.
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by:lherrou
ID: 24395369
And what about elsewhere on the machine? While the primary place where fonts are located is the Windows Font folder, they can be located elsewhere. Adobe products in particular will install fonts in their own locations when the product is installed. Does Eurostile show as a font that can be used when in any programs?
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Expert Comment

by:lherrou
ID: 24395378
Otherwise, try simply renaming the .TTF file and see if you can install it that way.
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by:kshych
ID: 24395394
Did that too. Same error.
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Author Comment

by:kshych
ID: 24395498
In regards to other programs, I haven't checked them yet. I've got a Photoshop and Acrobat. However I haven't used them, because wanted to install the font first.
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LVL 38

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by:lherrou
ID: 24395516
Well, launch Photoshop and see if the font you are trying to install shows in the font list.
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Author Comment

by:kshych
ID: 24395827
Nope. It's not in the font list.
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Expert Comment

by:lherrou
ID: 24396067
OK, just checking... are you logged into XP on an account with Admin privs, and not a limited account?
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Author Comment

by:kshych
ID: 24396122
Yes, I'm logged on as admin.
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by:lherrou
ID: 24396348
OK, have you tried installing while in SAFE mode? Reboot into safe mode and give it a go.
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Accepted Solution

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kshych earned 0 total points
ID: 24396390
It solved now. The problem was with a font cache that is located here:
C:\Windows\System32\FNTCACHE.DAT
Deleted this file, and restarted the system. A new FNTCACHE.DAT file has been created on startup.
Then it was simple to drag the font across.

Thank you for your help anyway :)
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by:lherrou
ID: 24396419
OK, glad you got it fixed. I recommend you request the question is closed with your last response as the solution, so we can have it in the database.
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