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VSS Backup Issues on Windows Small Business Server SP2

Posted on 2009-05-15
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Last Modified: 2013-12-01
I have a Microsoft Windows Server 2003 for Small Business Server SP2 and use Veritas 10 as the backup system.  The [FULL] backup has been failing the past several nights producing the following errors:

"Completed status: Failed
Final error: 0xe000fed1 - A failure occurred querying the Writer status.
Final error category: Resource Errors

AOFO: Initialization failure on: "Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.
Check the Windows Event Viewer for details.
Writer Name: Registry, Writer ID: {AFBAB4A2-367D-4D15-A586-71DBB18F8485}, Last error: The VSS Writer failed. The operation cannot be retried (0x800423f4), State: Failed during prepare snapshot operation (8).  
Consult your Microsoft documentation for details. Check the Windows Event Viewer for corresponding application or system errors.  The following volumes are dependent on resource: "C:". The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7)."

Event Viewer error logs indicate the following:
"Event ID: 34113
Source: Backup Exec
Backup Exec Alert: Job Failed
(Server: "*******") (Job: "SystemState") SystemState -- The job failed with the following error: A failure occurred querying the Writer status."

"Event ID: 8193
Source: VSS
Volume Shadow Copy Service error: Unexpected error calling routine RegSaveKeyExW.  hr = 0x800703f8."

I am also getting this error about every 30 seconds:
"Event ID: 333
Source: Application Popup
An I/O operation initiated by the Registry failed unrecoverably. The Registry could not read in, or write out, or flush, one of the files that contain the system's image of the Registry."

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I have tried the following, none of which produced a permanent resolution to my reoccurring problem.
- Manual reboot. (This works, until the next day I need to run a backup, then the problem starts all over again.)
- Opened "VSSADMIN LIST WRITERS" via command line, no errors, all are shown as stable.
- Tried the following hotfix from Microsoft, but received error stating my system is newer than the hotfix: http://support.microsoft.com/kb/833167/
- Finally, I've created a separate backup job for only the System State data, so the rest of my files will be backed up without failing the job entirely.  So I now have 2 backups that run nightly, (at different times). The System State backup job is the one that's failing every night.  

Does anyone have a better suggestion for me than to reboot?  This is business critical and I would really appreciate a solution that lasts longer than one day.
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Question by:kizan
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Accepted Solution

by:
Rodney Barnhardt earned 1500 total points
ID: 24396619
You didn't mention this KB:
http://seer.entsupport.symantec.com/docs/265927.htm
 This is also a similar error, which indicates a Windows SP may be the problem. Not sure if your hotfix addresses it:
http://seer.entsupport.symantec.com/docs/285163.htm
 This is also a similar error KB:
http://seer.entsupport.symantec.com/docs/301495.htm
 
0
 

Author Comment

by:kizan
ID: 24396680
I appreciate the help and am checking into the links you've provided.   I will know once the backup has ran tonight, then will post if it was successful or not.  Thanks.
0
 

Author Comment

by:kizan
ID: 24398065
I checked the current services running on the server, and noticed the VSS and Microsoft Software Shadow Copy Provider service were not running.  I've enabled them both to start automatically, then clicked the manual "start" button.  I hope the backup's successful tonight!  
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Author Comment

by:kizan
ID: 24403077
Ok, the backup did fail last night showing the same errors I mentioned above in my question.
Starting the services did not help.   I will go on to try reapplying the Service Pack, as your second link suggests.  Thanks.
0
 

Author Comment

by:kizan
ID: 24474126
Update:  Haven't installed Service Pack just yet, that is schedule for this week.  Question will remain open as of now.
0
 

Author Closing Comment

by:kizan
ID: 31581904
I'm going to accept this solution, although I haven't been able to give it a try (waiting on the client to decide when they can have this scheduled).  I appreciate the solution provided.  Thank you.
0
 

Author Comment

by:kizan
ID: 24549410
This was my actual fix:

I've removed the page file from the server's D:, and on the C:, I set it to "System Managed" then rebooted the server.  The system state data was backed up successfully that night.  I assumed this would be successful because I had rebooted the server earlier in the day.
I'd been monitoring the backups now for the past 3 nights and noticed they have continually been successful. So I did not reapply the service pack to the server, removing that extra page file did the trick.

Thanks anyway for the help.
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