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Exchange 2007 ActiveSync not working

Posted on 2009-05-15
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Last Modified: 2013-12-05
We have an Exchange 2007 server set up in house that has worked for some time without a problem. Recently one of our users has been unable to receive email on their Windows mobile device, and errors started popping up in the error log. I have attached the error, can I get some assistance in resolving this problem?

An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.

URL=/Microsoft-Server-ActiveSync/default.eas?User=jsheehan&DeviceId=69BB6CEADDD8F76CC790417854B70974&DeviceType=PocketPC&Cmd=Sync
--- Exception start ---
Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
Exception message: Exchange ActiveSync could not reach Active Directory.
Exception level: 0
HttpStatusCode: 500
AirSyncStatusCode: 0
XmlResponse:
This request does not contain a WBXML response.
Exception stack trace:    at Microsoft.Exchange.AirSync.AirSyncUtility.GetMobileVirtualDirectory()
   at Microsoft.Exchange.AirSync.ADHelper.get_ADMobileVirtualDirectoryObject()
   at Microsoft.Exchange.AirSync.SyncCommand.GenerateCommandsXmlNode(SyncCollection collection)
   at Microsoft.Exchange.AirSync.SyncCommand.SyncTheCollection(SyncCollection collection, Boolean createSubscription, Boolean tryNullSync)
   at Microsoft.Exchange.AirSync.SyncCommand.OnExecute()
   at Microsoft.Exchange.AirSync.SyncCommand.Execute()
   at Microsoft.Exchange.AirSync.Command.WorkerThread()
--- Exception end ---.

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Question by:danielevans83
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3 Comments
 
LVL 65

Expert Comment

by:Mestha
ID: 24396202
If it is only one user, then get the user to remove the partnership through OWA and then reset the device and set it up again.

Simon.
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LVL 6

Expert Comment

by:akajohn
ID: 24397364
Hi,
      My experience with Activesync is that it get really get messy. Sometimes it causes problems to the partnership. Thy receiving the emails when the Mobile is docked to a PC.
Alternatively try to pull his emails from another Windows Mobile to see if the problem lies with the server or the client.

Good luck and I hope this helps,

A.
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Accepted Solution

by:
danielevans83 earned 0 total points
ID: 24416466
I solved this by removing and recreating the virtual directories related to ActiveSync.
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