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zone alarm toolbar not appearing in outlook 2007

Posted on 2009-05-15
20
Medium Priority
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796 Views
Last Modified: 2013-11-22
hello experts,

i have zonealarm as our security software installed at work, but for some reason the zonealarm tool in outlook is not appearing.
hence no emails are being filtered, i am getting loads of junk emails sitting in my inbox now.
i have tried reinstalling the software, checked the junk email filter on but nothing seems to have worked...

please can someone advise?

thanks
s
0
Comment
Question by:newbie27
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20 Comments
 
LVL 16

Expert Comment

by:warturtle
ID: 24402338
Can you do an online scan with Kaspersky Online Scanner based at: http://www.kaspersky.co.uk/virusscanner and see if you find any infections in your PC, that could be stopping the email plugin from working.
0
 
LVL 8

Author Comment

by:newbie27
ID: 24424260
hi warturtle:

thanks for your input, have tested with the online scan as suggested and have found no virus or anything.

i have also tried removing the zone alarm completely and installed again to see but there seems to be no difference at all .. unable to active the zonealarm spam filter...

please advise
thanks
s
0
 
LVL 16

Expert Comment

by:warturtle
ID: 24424295
I see... follow the instructions on the below link to get to the Add-Ins list within Outlook and see if ZoneAlarm addin is present there and disabled:

http://www.tech-recipes.com/rx/1959/outlook_2007_disabling_enabling_add_ins/

0
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LVL 8

Author Comment

by:newbie27
ID: 24430450
hi again

thanks for the info, yes its the disabled add-ins list.

when i try to enable by ticking the checkbox its not getting enabled...

i can see that its

Load Behavior = is not loaded

when i manually try to add mlfoshim.dll, it says its not a valid office compatible add-in...

it works on one of the machine, i can enable and disable it from the add-ins list...

please can you advise

thanks
0
 
LVL 16

Expert Comment

by:warturtle
ID: 24430847
Try this advice from another link:

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=302698&forumid=1

Let me know, if you still get the problems.
0
 
LVL 8

Author Comment

by:newbie27
ID: 24431688
hi thanks again

i cant find these options on outlook 2007

2.Click on Other tab, then Advanced Options.
3.Select "Com Add-ins" button.
4.Verify Mailbuddy Outlook Add-in is checked.

i am still unable to see the zonealarm toolbar...


0
 
LVL 16

Expert Comment

by:warturtle
ID: 24431800
You must open Outlook 2007 and then goto Tools->Options->Other tab->Advanced Options and then within the Com Add-ins enable the MailBuddy Outlook Add-in.

0
 
LVL 16

Expert Comment

by:warturtle
ID: 24431802
It might appear as another name such as Sonic.
0
 
LVL 8

Author Comment

by:newbie27
ID: 24432051
I cant find Com Add-ins enable the MailBuddy Outlook Add-in.

please see attached
screen.GIF
0
 
LVL 16

Expert Comment

by:warturtle
ID: 24432436
Oops, there was some confusion, sorry. If you goto Tools->Trust Center-> You will see a list of enabled and disabled items, this is where you should look for MailBuddy add-in.

0
 
LVL 8

Author Comment

by:newbie27
ID: 24432514
ok, no i cant find the mailbuddy in that list.

although i can see sonic zone alarm add-in but just cant enable it for some reason.... as mentioned above...

0
 
LVL 16

Expert Comment

by:warturtle
ID: 24432999
Could you please install SuperAntiSpyware (www.superantispyware.com) on that PC and scan with it? I hope that its not malware which has hidden itself from ZoneAlarm antivirus.
0
 
LVL 8

Author Comment

by:newbie27
ID: 24433438
ok let me scan it.

warturtle,

do you have any idea what does Load Behavior = is not loaded means?

thanks
s
0
 
LVL 16

Expert Comment

by:warturtle
ID: 24436116
From what I understand, the error is about the COM addin which is not loaded in the background, this is why it says Load Behaviour = is not loaded. Its quite possible that the ZoneAlarm addin has been disabled or de-registered from the system.

0
 
LVL 8

Author Comment

by:newbie27
ID: 24436620
yes that must be the reason here warturtle...

would you please able to advise how to re registered the zonealarm addin for the outlook?

thanks
s
0
 
LVL 16

Accepted Solution

by:
warturtle earned 1500 total points
ID: 24440064
You can shut down Outlook first of all. Then goto

Start->Run-> regsvr32 mlfoshim.dll

Then you will get a popup that tells you that it succeeded (hopefully) and then, you can start Outlook again and see if its functional again.

Although, another reason could be malware this is why the SuperAntiSpyware tool might help with this.
0
 
LVL 8

Author Comment

by:newbie27
ID: 24441727
ok thanks, let me give this a try

thanks
0
 
LVL 8

Author Comment

by:newbie27
ID: 24450875
ok this has now been fixed finally...

all i have to do is this

regsvr32 "C:\Program Files\Zone Labs\ZoneAlarm\MailFrontier\mlfoshim.dll"

thanks for your help though
0
 
LVL 16

Expert Comment

by:warturtle
ID: 24451003
Thats good stuff!! Looks like something de-registered it from Windows and we registered it back, so that the programs could have access to it.
0
 

Expert Comment

by:AJRussell1530
ID: 24508891
The threads between warturtle and newbie27 helped where ZoneLab tech support failed. Thanks
0

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