?
Solved

Outlook 2003 Hanging opening additional mailbox

Posted on 2009-05-15
15
Medium Priority
?
404 Views
Last Modified: 2012-05-07
I have a problem when trying to open an additional mailbox using Outlook 2003.  The server is SBS 2003 and I can open up other additional mailboxes but one in particular does not want to open from 2 laptops.

The additional mailbox will open on other computers under different user accounts but not on the laptop.  All passwords have been reset on both the laptop and the server, but the mailbox just sits there as soon as you add it via Tools, Email Accounts ..... Advanced, Add.

I have checked the exchange database for errors and none are present, so it appears to be an issue with the laptops.

Any ideas - it has got me stumped.
0
Comment
Question by:Alan Hardisty
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 2
  • 2
  • +1
15 Comments
 
LVL 24

Expert Comment

by:Rajith Enchiparambil
ID: 24396241
As it is opening in other machines, I would say that it is down to the laptop.

Does it have all Windows and Outlook service packs /updates?
0
 
LVL 76

Author Comment

by:Alan Hardisty
ID: 24396335
Yes - all updates / patches have been applied.
0
 
LVL 24

Expert Comment

by:Rajith Enchiparambil
ID: 24396513
Does it happen for only one user, when he tries to open another mailbox? Or, is it like anyone using that laptop can't add another mailbox?

If it is the first, create a new profile for him.
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
LVL 76

Author Comment

by:Alan Hardisty
ID: 24396628
I have tried setting up other users on the laptop and adding the additional mailbox and still the same problem.  It does seem to be laptop related, but I cannot work out why.

Have removed and reinstalled Office and no difference.
0
 
LVL 76

Author Comment

by:Alan Hardisty
ID: 24508643
Anyone got any other ideas - I have not got any further with this one.
0
 
LVL 20

Expert Comment

by:EndureKona
ID: 24508807
This could of been done...but any Outlook opening issues I have always set it to safemode to see if there is any difference.    Add-ins always do odd things...

Run -->  type Outlook /safe
0
 
LVL 76

Author Comment

by:Alan Hardisty
ID: 24509012
It is not an issue opening Outlook as such - just when clicking on the additional mailbox.

Outlook opens up fine with or without the additional mailbox, it is just when you try to view the contents of the additional mailbox.
0
 
LVL 20

Expert Comment

by:EndureKona
ID: 24509027
Sorry I should of said when I have any type of Outlook issues...I use the safemode switch.

Create a new desktop profile then before migrating anything with a clean profile setup Outlook see if it resolves it.
0
 
LVL 76

Author Comment

by:Alan Hardisty
ID: 24509692
We have logged in to the laptop as a new user (new profile) and setup Outlook and the problem still happens.
0
 

Expert Comment

by:WhackAMod
ID: 24663369
Stopping incorrect close.

alanhardisty,

If the question has no solution, the proper action is to delete it and repost, not accept a non-answer as an answer.

Thanks.

WhackAMod
Experts Exchange Moderator
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 0 total points
ID: 24675352
I resolved this problem by renaming the account under Active Directory Users and Computers.  Once changed from info to newinfo, the account opened up on the laptops without so much as a hesitation!
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses
Course of the Month13 days, 6 hours left to enroll

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question