Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Email configuration error caused the message to bounce between two servers or to be forwarded between two recipients

Posted on 2009-05-15
8
Medium Priority
?
1,503 Views
Last Modified: 2012-05-07
Experts,

I am having a problem sending faxes from desktop; we installed a GFI Faxmaker 14 for Exchange in 2007 and it was working until recently. What changed? there was a problem with the VoIP system and we needed to uninstall and reinstall IIS. the GFI Faxmaker is installed on a W2003 R2 Server SP2; we setup a smarthost in the IIS Virtual SMTP server.
Our Exchange 2003 mail server is on a different box (W2003 SP2 Standard); we created an SMTP connector for the GFI fax server.
We also changed the relay configuration in exchange to only allow the local servers by adding the IP's.

when I send the faxes from the desktop, i get the following error:

Your message did not reach some or all of the intended recipients.

      Subject:      TEST
      Sent:      5/14/2009 2:41 PM

The following recipient(s) cannot be reached:

      fax@faxmaker.com on 5/14/2009 4:49 PM
            A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients.  Contact your administrator.
            <FAXserver.mydomain.com #4.4.6>

Please help!!
0
Comment
Question by:Newco
  • 5
  • 3
8 Comments
 
LVL 17

Expert Comment

by:Suraj
ID: 24403148
in shot you are using the fax machine to relay out using your exchange server.. right?

create a new receive connector on the exchange server... and put in the ip of your fax box...
and on that recevic connector chack mark the box which says : "externally secured"
restart the transport service
check if its working....

xsam
0
 
LVL 2

Author Comment

by:Newco
ID: 24413661
thanks x-sam,
question: Can I create a receive connector in Exchange 2003? if so, how?
Thank you,
0
 
LVL 17

Expert Comment

by:Suraj
ID: 24415949
Noo ...
on exchange 2003 it uses the default smtp virtual server to receive emails.
there is no receive connector on exchange 2003.
Hope that answers all... ;-)

x-sam
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Author Comment

by:Newco
ID: 24416059
OK, I mentioned on my original question: "Our Exchange 2003 mail server is on a different box (W2003 SP2 Standard); we created an SMTP connector for the GFI fax server".
We were able to send faxes before, but we had to uninstall/reinstall IIS on the server that holds the fax server and that's when the problems began.
Instead of looking at the Exchange server, do you think I should look at IIS on the fax server?  I am just not sure where to troubleshoot; when I check the installation instructions on GFI's website, everything should be working but it is not.
They suggest we should uninstall and reinstall the fax server; I would like to do that as the last option.
Please help anyone!!
0
 
LVL 17

Accepted Solution

by:
Suraj earned 2000 total points
ID: 24416865
is that FAX server your smarthost?
or is the fax machine using your exchange server to relay out?
0
 
LVL 2

Author Comment

by:Newco
ID: 24417135
the same box holds the VoIP system; therefore, there is a smart host set; according to the message is trying to relay. This server is listed in the Exchange box to relay.
0
 
LVL 2

Author Comment

by:Newco
ID: 24630007
It turns out I needed to set users to use fax server's IP as the mail server and remove the SMTP authentication. After making those changes my faxes started going out.
0
 
LVL 2

Author Closing Comment

by:Newco
ID: 31582002
Thank you for all of your help - I really appreciate it.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
Steps to fix “Unable to mount database. (hr=0x80004005, ec=1108)”.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Suggested Courses

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question