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Email configuration error caused the message to bounce between two servers or to be forwarded between two recipients

Posted on 2009-05-15
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Last Modified: 2012-05-07
Experts,

I am having a problem sending faxes from desktop; we installed a GFI Faxmaker 14 for Exchange in 2007 and it was working until recently. What changed? there was a problem with the VoIP system and we needed to uninstall and reinstall IIS. the GFI Faxmaker is installed on a W2003 R2 Server SP2; we setup a smarthost in the IIS Virtual SMTP server.
Our Exchange 2003 mail server is on a different box (W2003 SP2 Standard); we created an SMTP connector for the GFI fax server.
We also changed the relay configuration in exchange to only allow the local servers by adding the IP's.

when I send the faxes from the desktop, i get the following error:

Your message did not reach some or all of the intended recipients.

      Subject:      TEST
      Sent:      5/14/2009 2:41 PM

The following recipient(s) cannot be reached:

      fax@faxmaker.com on 5/14/2009 4:49 PM
            A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients.  Contact your administrator.
            <FAXserver.mydomain.com #4.4.6>

Please help!!
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Question by:Newco
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8 Comments
 
LVL 17

Expert Comment

by:Suraj
ID: 24403148
in shot you are using the fax machine to relay out using your exchange server.. right?

create a new receive connector on the exchange server... and put in the ip of your fax box...
and on that recevic connector chack mark the box which says : "externally secured"
restart the transport service
check if its working....

xsam
0
 
LVL 2

Author Comment

by:Newco
ID: 24413661
thanks x-sam,
question: Can I create a receive connector in Exchange 2003? if so, how?
Thank you,
0
 
LVL 17

Expert Comment

by:Suraj
ID: 24415949
Noo ...
on exchange 2003 it uses the default smtp virtual server to receive emails.
there is no receive connector on exchange 2003.
Hope that answers all... ;-)

x-sam
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LVL 2

Author Comment

by:Newco
ID: 24416059
OK, I mentioned on my original question: "Our Exchange 2003 mail server is on a different box (W2003 SP2 Standard); we created an SMTP connector for the GFI fax server".
We were able to send faxes before, but we had to uninstall/reinstall IIS on the server that holds the fax server and that's when the problems began.
Instead of looking at the Exchange server, do you think I should look at IIS on the fax server?  I am just not sure where to troubleshoot; when I check the installation instructions on GFI's website, everything should be working but it is not.
They suggest we should uninstall and reinstall the fax server; I would like to do that as the last option.
Please help anyone!!
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LVL 17

Accepted Solution

by:
Suraj earned 2000 total points
ID: 24416865
is that FAX server your smarthost?
or is the fax machine using your exchange server to relay out?
0
 
LVL 2

Author Comment

by:Newco
ID: 24417135
the same box holds the VoIP system; therefore, there is a smart host set; according to the message is trying to relay. This server is listed in the Exchange box to relay.
0
 
LVL 2

Author Comment

by:Newco
ID: 24630007
It turns out I needed to set users to use fax server's IP as the mail server and remove the SMTP authentication. After making those changes my faxes started going out.
0
 
LVL 2

Author Closing Comment

by:Newco
ID: 31582002
Thank you for all of your help - I really appreciate it.
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