Solved

Email configuration error caused the message to bounce between two servers or to be forwarded between two recipients

Posted on 2009-05-15
8
1,484 Views
Last Modified: 2012-05-07
Experts,

I am having a problem sending faxes from desktop; we installed a GFI Faxmaker 14 for Exchange in 2007 and it was working until recently. What changed? there was a problem with the VoIP system and we needed to uninstall and reinstall IIS. the GFI Faxmaker is installed on a W2003 R2 Server SP2; we setup a smarthost in the IIS Virtual SMTP server.
Our Exchange 2003 mail server is on a different box (W2003 SP2 Standard); we created an SMTP connector for the GFI fax server.
We also changed the relay configuration in exchange to only allow the local servers by adding the IP's.

when I send the faxes from the desktop, i get the following error:

Your message did not reach some or all of the intended recipients.

      Subject:      TEST
      Sent:      5/14/2009 2:41 PM

The following recipient(s) cannot be reached:

      fax@faxmaker.com on 5/14/2009 4:49 PM
            A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients.  Contact your administrator.
            <FAXserver.mydomain.com #4.4.6>

Please help!!
0
Comment
Question by:Newco
  • 5
  • 3
8 Comments
 
LVL 17

Expert Comment

by:Suraj
ID: 24403148
in shot you are using the fax machine to relay out using your exchange server.. right?

create a new receive connector on the exchange server... and put in the ip of your fax box...
and on that recevic connector chack mark the box which says : "externally secured"
restart the transport service
check if its working....

xsam
0
 
LVL 2

Author Comment

by:Newco
ID: 24413661
thanks x-sam,
question: Can I create a receive connector in Exchange 2003? if so, how?
Thank you,
0
 
LVL 17

Expert Comment

by:Suraj
ID: 24415949
Noo ...
on exchange 2003 it uses the default smtp virtual server to receive emails.
there is no receive connector on exchange 2003.
Hope that answers all... ;-)

x-sam
0
 
LVL 2

Author Comment

by:Newco
ID: 24416059
OK, I mentioned on my original question: "Our Exchange 2003 mail server is on a different box (W2003 SP2 Standard); we created an SMTP connector for the GFI fax server".
We were able to send faxes before, but we had to uninstall/reinstall IIS on the server that holds the fax server and that's when the problems began.
Instead of looking at the Exchange server, do you think I should look at IIS on the fax server?  I am just not sure where to troubleshoot; when I check the installation instructions on GFI's website, everything should be working but it is not.
They suggest we should uninstall and reinstall the fax server; I would like to do that as the last option.
Please help anyone!!
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 
LVL 17

Accepted Solution

by:
Suraj earned 500 total points
ID: 24416865
is that FAX server your smarthost?
or is the fax machine using your exchange server to relay out?
0
 
LVL 2

Author Comment

by:Newco
ID: 24417135
the same box holds the VoIP system; therefore, there is a smart host set; according to the message is trying to relay. This server is listed in the Exchange box to relay.
0
 
LVL 2

Author Comment

by:Newco
ID: 24630007
It turns out I needed to set users to use fax server's IP as the mail server and remove the SMTP authentication. After making those changes my faxes started going out.
0
 
LVL 2

Author Closing Comment

by:Newco
ID: 31582002
Thank you for all of your help - I really appreciate it.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now