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System error 5.  Verify that you have sufficient access to that key

Posted on 2009-05-15
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Last Modified: 2013-11-29
When installing application keep getting error System error 5.  Verify that you have sufficient access to that key.  I checked the key and ran regedit32 and checked permissions; even added full permissions to everyone (and system) still wont install.  I  also tried domain admin account and local admin account.  Get the same error. Has me stumped what permissions I need to check or ad/remove.   Anyone have any ideas?
Log Name:      Application

Source:        MsiInstaller

Date:          5/15/2009 12:25:57 PM

Event ID:      11402

Task Category: None

Level:         Error

Keywords:      Classic

User:          -----

Computer:      ----.com

Description:

Product: ------ -- Error 1402.Could not open key: UNKNOWN\Components\1B1D70235E082D119BD50006794CED42\7AB6D8885D0DFF045ABC5D66DF03C4C1.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">11402</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2009-05-15T16:25:57.000Z" />

    <EventRecordID>1500</EventRecordID>

    <Channel>Application</Channel>

    <Computer>CLARIAN.pmmconline.com</Computer>

    <Security UserID="S-1-5-21-1503333520-415186924-925700815-8188" />

  </System>

  <EventData>

    <Data>Product: ------ -- Error 1402.Could not open key: UNKNOWN\Components\1B1D70235E082D119BD50006794CED42\7AB6D8885D0DFF045ABC5D66DF03C4C1.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Binary>7B38383844364241372D443044352D343046462D413543422D4435363646443330344331437D</Binary>

  </EventData>

</Event>

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Question by:capt_morgan
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Assisted Solution

by:Malmensa
Malmensa earned 250 total points
ID: 24397734
Tried running in compatibility mode for Server 2003?
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capt_morgan earned 0 total points
ID: 24399555
Good idea, but that did not work.  Thanks
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by:capt_morgan
ID: 25463511
Happy with answer
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Author Comment

by:capt_morgan
ID: 25463513
Happy with answer
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