Solved

HELP!! Problems with network printer

Posted on 2009-05-15
4
385 Views
Last Modified: 2012-05-07
We have two main network printers at our site, one is a Ricoh, the other a Canon. This week we began experiencing problems printing from computers printing to the Ricoh when connecting through our Exchange server. Our usual solution is to connect directly to the printer via tcp/ip port. Only this time it isn't working. The computer will connect and say the printer is installed, but when a test page (or anything else for that matter) is sent, it just sits in the queue and does nothing. The odd thing about this situation is that the people that were already connected directly to the printer can still print, only those who were connected using our Exchange server are experiencing this problem. Can anyone point me in the right direction here?
0
Comment
Question by:suseadmin
4 Comments
 
LVL 9

Expert Comment

by:Noam_Kuilboer
ID: 24398725
You might want to check if the "Print Spooler" service is running on your Echange server.
This service might be stopped and that would prevent printing through the print server.
 
0
 
LVL 5

Accepted Solution

by:
netbones earned 500 total points
ID: 24398782
Also check for disk space on the exchange server.  On the client, set the driver to print directly to the printer and not spool. (Properties, Advanced, check "Print directly to the printer".
0
 
LVL 2

Expert Comment

by:sancj
ID: 24472678
Can you print directly from the Exchange server console? If not you can start there.
Try deleting and re-creating the port, to ensure that the port is not corrupt.
Are you running out of licensed connections to the Server's OS?
Is it possible that there is an IP address conflict/configuration issue.

0
 

Author Closing Comment

by:suseadmin
ID: 31582065
The exchange server was the problem, we had to stop sharing printers through it. Not sure exactly what caused this or what would be a solution
0

Featured Post

Free camera licenses with purchase of My Cloud NAS

Milestone Arcus software is compatible with thousands of industry-leading cameras for added flexibility. Upon installation on your My Cloud NAS, you will receive two (2) camera licenses already enabled in the software. And for a limited time, get additional camera licenses FREE.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Don’t let your business fall victim to the coming apocalypse – use our Survival Guide for the Fax Apocalypse to identify the risks and signs of zombie fax activities at your business.
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now