Last week I had to uninstall Symantec's Backup Exec System Recovery (and Endpoint Protection) because it seemed to be causing some problems with another software program. This was no easy task since Windows could not uninstall it, Symantec would not help me (except for a $250 fee) and the manual method was pretty tedious. I now am trying to reinstall BESR and after it goes through all its setup/copying stuff and I then reboot, when it comes up and I try to continue the installation I get the message "E1AD3212: You do not have sufficient privileges to perform this operation."
I tried running the installation as administrator (evern though I am always logged on as an administrator anyway) but that made no difference. Googling around, I found an article that supposedly addresses this problem and says:
To resolve this issue:
Add the logged on user to the Security Configuration Tool:
1. Click Start > Programs > Symantec > Security Configuration Tool >
2. Click on "Add." click on the logged on user account and add it to the Security Configuration Tool.
Restart the Backup Exec System Recovery Agent Service:
1. Click Start > Run
2. Type in "services.msc" without the quotes <press enter>
3. Right click on Symantec Backup Exec System Recovery service and select "Restart"
So I added myself and 'administrators' and even 'users' to have full control. In services.msc BESR wasn't running and so I just clicked on 'Start' but got the message that "Windows could not start Backup Exec System Recovery on the local computer."
I also found some articles at MS and elsewhere that said that perhaps Micrfosoft .NET Framework Version 2.0 might be the culprit and recommended uninstalling/reinstalling that. Well, MS.NETv2 is not on my system (Vista) that I can find. I thought, well, I'll reinstall the Version 3.5 that I did find... but... Windows would not let me do that either.
I also found a web page that said:
"Check DCOM Settings at http://service1.symantec.com/SUPPORT/on-technology.nsf/docid/2004012896314960
, there is a document that will assist with setting DCOM. The same users as above should be in DCOM also." but the link took me to Symantec Knowledge Base where it said:
"We're Sorry ...
An error has occurred in the Symantec Knowledge Base.
You may have accessed a document which is no longer available or attempted to open an invalid document."
I know nothing about DCOM so I just stopped persuing that.
If I didn't have so much invested in Symantec's products on our eight computers, I would abandon them completely. It seems at every turn we are having some sort of problem with their software or other software caused by their software.
Anyway, I just don't know where to go from here to get this installed. I'm wondering if the uninstall I performed didn't actually get everything off my system so there is some sort of conflict between the old an new installation.