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Outlook won't reconnect to Exchange Server

Posted on 2009-05-15
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Last Modified: 2012-05-11
After the backend email server was rebooted to remove a virus, Outlook did not reconnect for some users.  Both servers have now been rebooted, services have been restarted. Mail is flowing between the back-end and front end servers. Still some users show disconnected and there is no checkbox next to Work Offline. Rebooting their PC's does not help.   Problem seems to be spreading slowing. I have checked the connections per another case here. Very few connections there. Any ideas?
Log Name:      Application

Source:        Microsoft-Windows-Search

Date:          5/15/2009 1:23:27 PM

Event ID:      3036

Task Category: Gatherer

Level:         Warning

Keywords:      Classic

User:          N/A

Computer:      twood-l1.ouraddomain.com

Description:

The content source <mapi://{S-1-5-21-1975004227-1061043541-810500426-2381}/> cannot be accessed.
 

Context:  Application, SystemIndex Catalog
 

Details:

	(HRESULT : 0x80004005) (0x80004005)
 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Search" Guid="{CA4E628D-8567-4896-AB6B-835B221F373F}" EventSourceName="Windows Search Service" />

    <EventID Qualifiers="32768">3036</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>3</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2009-05-15T20:23:27.000000000Z" />

    <EventRecordID>1136</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>twood-l1.ouraddomain.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="ExtraInfo">
 

Context:  Application, SystemIndex Catalog
 

Details:

	(HRESULT : 0x80004005) (0x80004005)

</Data>

    <Data Name="URL">mapi://{S-1-5-21-1975004227-1061043541-810500426-2381}/</Data>

  </EventData>

</Event>

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Question by:akalich
2 Comments
 
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Assisted Solution

by:-alvin-
-alvin- earned 50 total points
ID: 24400825
so it's just stuck offline? try wiping the outlook profile and deleting the ost files.  
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Accepted Solution

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akalich earned 0 total points
ID: 24400996
thanks!  We went through everything anyone here at this site plus everywhere else could think of and it turned out to be a networking issue that we JUST fixed.  
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