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server 2003

Posted on 2009-05-15
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Last Modified: 2012-05-07
Generic host process for Win32 services encountered a problem and needs to close" pops up 5 times - stops some network functions.  mapped drives appear then disconnect "apparently" at random.
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Question by:ctssteve
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8 Comments
 
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L3370 earned 250 total points
ID: 24400470
More information please,

First off, how long has it been since this problem started?  Any changes or additions to the server that stand out?  Even a printer install?

Could you check the event logs and take a look around the times when the error occurs. It may reference a program or service that errored out.

I know HP printer drivers and software do this to me more often then I'd like it to.  That's one of the many possibilities for your case.
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Author Comment

by:ctssteve
ID: 24400605
system error logs report event id 1000 faulty application svchost.exe faulty module shell32.dll occurring every 2 -4 minutes.  application logs have event id 7032 and 7011 (symantec related).
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LVL 4

Author Comment

by:ctssteve
ID: 24400612
sorry - these events started on Wednesday May 13th (following / just as) a new sonicwall firewall was installed. (we've removed the appliance from the network - errors still remain).
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LVL 4

Author Comment

by:ctssteve
ID: 24507026
solution: multiple patches for server 2003.  there was also a microsoft patch specific to these errors.
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LVL 4

Author Comment

by:ctssteve
ID: 24507035
issue resolved with patches from Microsoft and specific patch designed for this error.
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LVL 4

Author Comment

by:ctssteve
ID: 24507037
issue resolved.  microsoft updates and specific patch
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Author Comment

by:ctssteve
ID: 24507040
issue resolved with MS patches
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LVL 4

Author Closing Comment

by:ctssteve
ID: 31586871
server needed multiple updates - and specific patch needed for this error.  rec'd final answer from ms knowledge base.
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