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Can not uninstall Trend Micro Security for SMB 3.5

Posted on 2009-05-16
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Last Modified: 2013-11-22
I am trying to install kaspersky small office security instead of trend micro wory business advanced, i followed all the KBs on the trend support website, there are no more trend micro services or keys under the registry, followed all the instructions and used Ccleaner to clean the registrey keys, restarted the server many times, uninstalled all of the hidden devices. the kbs  i have used are:
http://esupport.trendmicro.com/Pages/Manually-uninstalling-the-ClientServer-Security-Agent-of-Worry-Free-Bu.aspx
http://esupport.trendmicro.com/Pages/Manually-uninstalling-the-Security-Server-and-ClientServer-Security-Ag.aspx
http://esupport.trendmicro.com/Pages/Manually-uninstalling-the-Messaging-Security-Agent.aspx

Kaspersky installer refused to install the software saying that trend micro security server for SMB 3.5 is installed, there is nothing under "add remove Programs", i tried to use the windows uninstaller too, but couldn't find anything related to Trend micro as i am sure that i did uninstall it!

i have searched the registry and there  for the string "Trend", there are no keys related neither to smex!!

I am really stuck can you help please!

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Question by:Abbas Haidar
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6 Comments
 
LVL 23

Expert Comment

by:phototropic
ID: 24403022
You could try the msiexec /x command, as specified in option 4 (bottom of the page) here:

http://esupport.trendmicro.com/7/Uninstalling-Trend-Micro-PC-cillin-Internet-Security-12-for-Dell.aspx

Good luck!!!

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Author Comment

by:Abbas Haidar
ID: 24403670
I am talking about Messaging Security for SMB 3.5 on a SBS 2003 not PC c-Cillin
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LVL 7

Author Comment

by:Abbas Haidar
ID: 24626972
thanks for your comments "CoSmismgr" but as i said above, i have tried all th KBs on Trend's Website but had no luck to get zat SW out of ze system...
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Expert Comment

by:CoSmismgr
ID: 24684831
absi81, I had this same problem myself and solved it. The only system that I had trouble with was the server that hosted the SMB suite. I couldn't get rid of Trend to install Kaspersky. Here is what I did:

-I performed all of the suggested removal techniques from Trend
-Start the Kaspersky installation
-Choose all defaults until you get to the Choose Setup type window.
-Choose Custom
-Choose to install only the Protection Components
-When that completes, start the installation again and install the other components
It worked for me, good luck!
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Accepted Solution

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Abbas Haidar earned 0 total points
ID: 24689809
the problem is that it detects the trend installation before giving me the choice to choose the setup type!
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