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BSOD IRP Stack error with Prevx 3.0

Posted on 2009-05-16
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Last Modified: 2013-11-22
I was using Zone Alarm Security Suite to protect my computer until about a month ago when I received a recommendation to replace the program with Trend Micro Internet Security along with Prevx 3.0.   Within a couple of days following the installation of these programs (and removal of ZA) I started to get the BSOD with IRP Stack errors.

After troubleshooting the problem, I found that once I uninstalled Prevx 3.0 (which is a registered version), the BSOD error immediately ceased.   The concept of the malware security program still seems good to me and I am assuming that this is a configuration issue that needs to be addressed.

I have used Norton products in the past, Spy Sweeper (which after they made some form of upgrade a couple of years ago, completely slowed down and ruined everything), and maybe one or two others, so I am very reluctant to play more trial and error games with these types of programs.

I intuitively believe that these two products are fine and that I have to determine why they are not playing well together.  Any suggestions will be appreciated.
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Question by:snkama95
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3 Comments
 
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by:Kamran Arshad
ID: 24420448
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by:Mohamed Osama
ID: 24426188
If I were you , I would make sure you are running the latest version of Trend & prevx applications , as well as having the most updated evice drivers & windows updates installed , then give i a go again.
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snkama95 earned 0 total points
ID: 24428059
All my drivers and applications are the latest.  There is nothing outdated on my system.  I went to the link that Uetain suggested but it was not very clear to me.    I received a response back from Prevx support and their suggestion was to minimize the monitoring of their software (on one of the set up settings) so that it would not be in conflict with other programs.  The setting even stated that.

That said, I tried it and guess what, the very next time that I booted my laptop, BSOD again!.   So again I went into safe mode, deleted the program, and then restarted the computer again sans Prevx.   I have now had to shut down and restart the computer a few more times (for traveling purposes, not for program problems) and I haven't had a problem since.

I am chalking this program off to a good idea with bad design.
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