Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Dial-up modem - 676 phone line busy

Posted on 2009-05-16
5
Medium Priority
?
1,015 Views
Last Modified: 2013-12-21
I cannot redial with my Dial up modem once disconnected. it says error 676 phone line busy. once I restart the Laptop, it connects to the ISP, but when disconnected, I have to restart the machine to get its memory reset.
Tried Re installing the drivers - no good.

Windows XP SP2
AC97 soft data Fax Modem with Smart CP
0
Comment
Question by:hpee
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 3

Author Comment

by:hpee
ID: 24409145
hi,
Is there any way of resetting the modem.

Once disconnected from the internet, I did try to Query the modem, but it says the modem is being used by an application. I have closed all applications bit no luck.

pls seethe attached log file attached... the last couple of calls are due to trying the Query modem function.

Regards
modemlog.txt
0
 
LVL 88

Accepted Solution

by:
rindi earned 750 total points
ID: 24409367
Run a hijackthis on the PC and attach the log here:

http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
0
 
LVL 3

Author Comment

by:hpee
ID: 24409733
pls find the attached hijackthis log
hijackthis.log
0
 
LVL 88

Expert Comment

by:rindi
ID: 24409831
I see you are running wamp on your PC. It is possible that this webserver is trying to keep the connection open. Check the wamp documentation whether there are any configuration settings available to keep it from having to keep a network connection open. Maybe you have to build some Virtual LAN to do that (don't ask me how, as I don't have enough knowledge there). Disable all the wamp services from automatically starting up to check if they are the cause.

Also disable any other services or apps from starting up automatically that want to keep an Internet connection open, like messengers etc. (like msmsgs.exe).

I also don't know what this is for:

O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab

I'd also disable the off-line course player from starting up, and google updater etc.
0
 
LVL 3

Author Comment

by:hpee
ID: 24460588
Rindi,

I did try to kill some processes, which I thought are related in keeping the connection live. unfortunately I did not document the killed processes.

after that the modem is getting released properly. Even after multiple restarts, the problem is no more.

I cannot understand the reason.

any way I have accepted your answer.

thanks

hp
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
#Citrix #Netscaler #MSSQL #Load Balance
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
In response to a need for security and privacy, and to continue fostering an environment members can turn to for support, solutions, and education, Experts Exchange has created anonymous question capabilities. This new feature is available to our Pr…
Suggested Courses

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question