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Citrix Enviroment error Word 2003 Doc "can't open may be corrupt"

Posted on 2009-05-16
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Last Modified: 2013-12-18
One of the users in the citrix environment has a word doc that when they try to open it comes up with the error message " Word was unable to read this document. It may be corrupt.
Try using the following
* repair the file
*Open the file with text recovery.
Yet the file isn't corrupt as it can be opened in lotus notes as an admin. the user changed the local reg settings and was then able to open it.
My problem is how to overcome this in the Citrix environment so it doesn't cause the problem next time the user logs into another server and tries to open it again
I realise that reg changes are required in the Windows fix, my problem is how to setup a batch file to do it over a cluster of citrix servers so that the changes stay as the service pack required is installed.
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Question by:DavidMcLennan
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Expert Comment

by:SysExpert
ID: 24408799
You will need to find a general solution for eolling out registry changes in a citrix environment.

This is probably not actually a Domino/ Notes issue at all, but one of Pure Citrix administration.

Is there anything you can do via GPOs ?

I hope this helps !
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by:DavidMcLennan
ID: 24408840
Sorry but not being used to this environment and being dropped in the deep end I'm not up on all the term.
GPO? Can you explain that one for me.
I agree your right about notes not being the problem I just haven't had any experience with Citrix or notes! So please forgive me for this I feel like and probably am a complete newbie when it comes to this. So I'm looking for all the help I can get.
Thanks
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SysExpert earned 500 total points
ID: 24414210
GPO is the WIndows Active Directory methods to push out Group Policies. You should be able to push out registry changes also.


This is a System Admin job or whoever handles your Active directory administration.

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