Solved

Laptop does not boot-up after a reboot following installtion of software

Posted on 2009-05-17
8
630 Views
Last Modified: 2012-05-07
Hi I have a an old IPC Powernote A laptop, which has been brought in to have the operating re-installed I have come across a  strange problem. On installing the operating system or in fact any software that requires a reboot, the laptop will not reboot, and appears to hang with nothing showing on the screen, the fans are going and the power light is on but nothing happens. Now if I then turn the machine off for 20 minutes or so and the switch it on it boots up fine and I can conitinue from where I left off. any ideas what this could be? I'm suspecting that it may be a failing motherboard, but any help would be graetly appreciated in resolving this - Jag
0
Comment
Question by:140160
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 11

Expert Comment

by:NaturaTek
ID: 24407253
Are you saying that if you shut off the pc and turn it back on immediately it won't reboot? Or it tries to boot into window but doesn't make it? If so, try video card driver.
If you are trying to reboot and cant, there are some factors associated with that. I would scan for spyware.. there are many of those pesky spyware prohibiting to shut off correctly.

You just have your system reinstalled? I would immediately go to windowsupdate.com and apply the latest service pack (3) and all critical updates, make sure all updated drivers for your system.
If you took your laptop to a tech to reinstall windows, many don't take the extra time to do all the updates, drivers..which can fix known issues, provide enhancements and so on. For example this one:
http://support.microsoft.com/?kbid=307274&sd=RMVP
This issue is resolved by the latest service pack.

Could you go into start, control panel, administrative tools, event log, system log..and see if you see any errors in there right around the time of shutdown or bootup? post them here, might help a bit.

Are you also saying if you shut off your pc, you 'can continue from where I left'..meaning a current xp session? That sounds like you waking up out of standby or hibernation. For testing sakes, go into control panel, power options and disable 'hibernation' if you have it turned on.  If you do a hard shut off (press and hold the power button down for six seconds), and press it again, it should take you on a normal startup, not 'continue where you left..' off.

Make sure all updates, drivers are installed. By anychance the video is not a nvidia 4200?
0
 
LVL 32

Expert Comment

by:willcomp
ID: 24408605
What happens when you shut down XP? Does it hang or shut down normally?
0
 

Author Comment

by:140160
ID: 24410245
Hi
Thank you for your responses, appologies for not being claer about the problem.  I have just re-installed the operating system, during re-installion of XP the PC has to re-boot a couple of times, Its during these occasions that the machine will not boot properly, in fact i don't think its getting to the stage where windows starts to boot, i just get a black screen, the fans and the lights are going but nothing else happens (this is why I think it may be a motherboard issue - Overheating possibly).  Now If I turn off the machine by pressing the power button and leave the machine for 15-20 minutes and then turned it on it has booted up OK and windows has continued to install as it should.  I have installed all critical updates to the operating system.

Now lets say the mahine has to reboot for example after an anti-virus or microsoft update, I get the same problem, If I shut the machine down by the powerswitch for 20 minutes and the power it up, it will boot-up as normal.  I hope I have made the problem clearer,  Since I last wrote I have spoken to the customer and she has advised that she has been experiancing these symotoms for several months.. I have tested the hard drive whichj tested OK, reseated memory and also memtested it - no Probles with RAM.  I hope this helps - Jag
0
Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.

 
LVL 2

Expert Comment

by:AtlasEVree
ID: 24411474
Does it only hang on reboots after a software install or if you run the PC for say 30 minutes and do a normal reboot it will hang then as well?

If it only hangs from software installs, and not after an extended run time and normal reboot ,then I would say it is an issue other then heat.
0
 
LVL 2

Expert Comment

by:AtlasEVree
ID: 24411487
Also have you installed all the latest bios updates and driver updates from the manufacturer (if they are still available).  It could be a BIOS issue with the reboot command that the software is giving (assuming it is not a heat issue).
0
 

Author Comment

by:140160
ID: 24411649
hI
It apperas that the reboot issue only occurs when the PC has been running for an extended period of time, Its been trned off for a number of hours and I have just turned it on and waited until it had booted into windows, once the at the desktop I restarted it in the normal fashion ie from the start menu, it rebooted no problem which leans me towards an heat issue.  I will check the bios and see if there is anything untoward there.  The latest updates have been installed, however I will download the latest graphics driver as the current one appears to be quite old - Jag
0
 
LVL 1

Expert Comment

by:jovonn
ID: 24411759
Try logging in in-safe mode and leaving it for a while and seeing if it still hangs. It may be worth checking the msconfig and startup option under normal bootup and disabling anything not needed.
0
 

Accepted Solution

by:
140160 earned 0 total points
ID: 24432872
Hi
Appologies for the delay in replyng, have run it in safe mode for a while and then tried to reboot, and it hung as it has been doing.  booted up fine after I left it for 40 minutes. Have checked the start up options in msconfig settings and there is nothing untoward Have advised customer and she is happy to perservere  withis it intil it dies completely as its quite an old machine.

how do you want me to distribute the points on this question, I think everybody helped in resolving it.

jag
0

Featured Post

Increase Agility with Enabled Toolchains

Connect your existing build, deployment, management, monitoring, and collaboration platforms. From Puppet to Chef, HipChat to Slack, ServiceNow to JIRA, Splunk to New Relic and beyond, hand off data between systems to engage the right people.

Connect with xMatters.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Before accusing the battery of being bad be sure to test if the Power Adaptor is working properly. Click Here(http://www.experts-exchange.com/Hardware/Laptops_Notebooks/A_3413-Check-Laptop-Power-Adapter-Voltage.html) . From the first time you ch…
Introduction For the past 15 years, mobility has been a top priority for employers, employees, students and all kind of people. Having more and more in your portable phone or "smartphone" is a priority and being able to work while on a plane, bus o…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question