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Error during installation of VideoSoft ActiveX controls

Posted on 2009-05-17
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Last Modified: 2013-11-18
HI

I was trying to install some activex controls, called VideoSoft ActiveX controls, but I got an Error:
GLBSSTUB has caused a general protection fault in module KRNL386.EXE

I have used Windows XP SP2 and SP3, even in Microsoft Virtual PC mode.

¿Any idea?

Regards.
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Question by:dimensionav
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7 Comments
 
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Accepted Solution

by:
NaturaTek earned 500 total points
ID: 24408874
Try installing the latest Visual Basic 6 runtime files
http://download.microsoft.com/download/5/a/d/5ad868a0-8ecd-4bb0-a882-fe53eb7ef348/VB6.0-KB290887-X86.exe

Also I think that videosoft activex is a bit old, see if the manufacturer has any updated software, I'm pretty sure they are to for something relating internet video/cam usage.
That glbsstub is relating to a company that is no longer in business. I believe it was written in VB4. If its a installation file, try right clicking on it, properties, compatibility tab and choose windows 2000 as a environment.
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Author Comment

by:dimensionav
ID: 24409010
NaturaTek:

I have done what you said but didn´t work, so my final bet is to find the manufacturer, I believe this is  kind of complicated because their website is no longer available www.videosoft.com

Thanks in advance.
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LVL 11

Assisted Solution

by:NaturaTek
NaturaTek earned 500 total points
ID: 24409032
Yes and so is the creator of the install file Great Lakes Business Solutions. When I see manufacturers are gone and trouble using specific I dump the equipment and or/software, use modern supported software. But I'm sure there are other software to use with the device you are using.

You even tried in sp2 and sp3, maybe you can use virtual windows 2000 environment if your virtualization software can load it.

Are you trying to view a remote cam thru a webbrowser requiring the activex?

It was written in VB4 and not sure if you can get vb4 alone installed,  vb6 should be backward compatible. and I only see vb4 for 98/me and windows 2000 available.

Dont give up hope, I'm sure theres a expert that has a secret tweak/tip to get it running somewhere.
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LVL 11

Assisted Solution

by:NaturaTek
NaturaTek earned 500 total points
ID: 24409052
Maybe try going into internet explorer, in internet options, then the security tab, set all the activex security controls to off or low allowing anything. Then try to install. If fail/works, remember to reset the security settings back to default.
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Author Comment

by:dimensionav
ID: 24409235
I am trying to install a component called FlexGrid 3
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Author Comment

by:dimensionav
ID: 24409306
NaturaTek:

I did the security stuff about explorer....nothing yet.
I really appreciate your help, thanks anyway.
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Author Comment

by:dimensionav
ID: 24630663
I believe your troubleshooting is a good option for other cases.

Thanks for your answers!
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