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Ipod in "Connect ipod to restore" loop

Posted on 2009-05-17
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Last Modified: 2013-11-06
HI,
  I have a 80 GB (5th Gen) Ipod, that is goes into the  "Connect ipod to restore" loop.  I have restored Ipod with Itune 100s of times.
I even tried keith22's suggestion mentioned on:
http://discussions.apple.com/thread.jspa?threadID=1679535&tstart=0

But now luck.

Any suggestion is greatly appreciated.

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Question by:genius2x
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Expert Comment

by:xema
ID: 24451262
Are you using a firewall?
This happens from a home computer or an office computer?
Some times the iPod cannot be restored because there's no connection to the server and the information to restore cannot be loaded to your computer. This happens if you have some kind of control on the internet access.
In my office we have websense and I can't connect to restore an iPod.
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Author Comment

by:genius2x
ID: 24452706
Hi xema,
I am to perform a complete restore with Itune, but iPod keeps showing "Connect ipod to restore" even with a reset.
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Accepted Solution

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xema earned 500 total points
ID: 24453930
genius2x;
You didn't answer my questions, some times iTunes will state that even if wasn't able to connect.
Also wich version of iTunes are you using? Wich Operating System?  please include service packs
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Author Comment

by:genius2x
ID: 24595726
HI Xema,
  Sorry for the delay.  There is not fireware/proxy barrier.  iTunes is able to access the Internet.  
The workstations that I tried perform the restore on are both XP with SP2
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