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Uninstall Symentec AntiVirus got fatel error.

Posted on 2009-05-18
6
Medium Priority
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257 Views
Last Modified: 2012-05-07
Dear Expert,

When I tried to uninstall the antivirus program, it alram the "fatel error..." then automatically undo the reinstallation.
Anyone can help me? Thanks.
RickyX.
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Question by:Rickyyy
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6 Comments
 

Expert Comment

by:jaral
ID: 24409722
Please let me know your Symantec Antivirus version.
0
 

Author Comment

by:Rickyyy
ID: 24409726
The version is 10. Thanks
0
 
LVL 16

Accepted Solution

by:
CuteBug earned 1000 total points
ID: 24409732
Use the Norton Removal Tool

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Download the one specific to your Antivirus version.
0
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LVL 16

Expert Comment

by:warturtle
ID: 24410340
I am hoping that the Removal Tool will solve the problem. If the problem still remains, then goto:

Start->Run->%tmp%

This will open the temp folder where all installers and uninstallers will put their logs. Try to remove Symantec and see the freshly created log here for more information on the error. That will give us a clue.

I am assuming that you have administrative rights on this PC.
0
 

Author Comment

by:Rickyyy
ID: 24418286
Yes, since the PC are not around me so I will try it later. Anyway thanks in advise.
0
 

Author Closing Comment

by:Rickyyy
ID: 31582507
Final found that there are got virus attack. That's why I couldn't remove it.
0

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