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no suitable USB devices available

Posted on 2009-05-18
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Last Modified: 2012-05-07
Hi there,

we have setup the VMware broker and are currently testing the VMWARe View Client on our local LAN and also through VPN on both VISTA and XP clients. The VMWARE View client gets installed by the broker when it is not present on the Client. However, usb redirection is not enabled after the installation. When we remove the application and install the app manually USB redirection is installed but it does not seem to work. When we choose to connect USB devices we get the message "no suitable USB devices available". This is for different types of USB devices like USB printers, USB card reader and a every USB harddisk or thumb drive we tested. Is there an extra setting we are overlooking ?

Daveke
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Question by:deoudegast
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9 Comments
 
LVL 32

Expert Comment

by:nappy_d
ID: 24411950
VMWare doesn't support USB by default.  To properly do this, you should consider USB over IP devices such as this: http://www.usb-over-network.com/usbnet-solutions/virtual.html
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Author Comment

by:deoudegast
ID: 24412197
Hi, we are talking VDI clients here, we do have 2 PCs who act the way they should, One can choose to redirect the USB attached device, but on most of the PCs we get the message "no suitable USB devices available"  We are planning to implement the same desktop for avery location to the user. Because most users have a USB printer at home, it is important the USB redirection feature in the VMWARE VIEW CLIENT (former VDI client) works well.

Daveke
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LVL 19

Expert Comment

by:vmwarun - Arun
ID: 24413696
Have you installed VMware Tools ?
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Author Comment

by:deoudegast
ID: 24419471
Yes we have, the problem must be on the client side from where you make the VDI connection. The same VDI client shows the problem on one testpc but not on the other testpc. So it must be an extra setting that is needed on the Pc from where one connects.
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LVL 19

Expert Comment

by:vmwarun - Arun
ID: 24426569
What clients are you using to connect to VDI ?
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Author Comment

by:deoudegast
ID: 24430754
XP SP3 Prof 32 bit , Vista Business 32 bit

VMware-viewclient-3.0.0-127642
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LVL 19

Expert Comment

by:vmwarun - Arun
ID: 24433756
I should have put my question in a different way, using what model (Fujitsu, HP) clients are you connecting to VDI (Dumb Terminals, Thin Clients,etc)
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Author Comment

by:deoudegast
ID: 24490956
all of the pcs are HP branded
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Accepted Solution

by:
deoudegast earned 0 total points
ID: 24571826
eventually we managed to get it solved, there seemed to be a difference in client version, in order to make it work the webclient doesn't do the job. You can install the USB redirection feature but it won't work. The full VMWARE view clietn is needed.

Daveke
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