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Cannot install Trend Micro Scanmail cannot install to Windows 2008/Exchange 2007

Posted on 2009-05-18
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Last Modified: 2013-11-22
I have got a new server running Windows 2008 and Exchange 2007 (both 64 bit) and need to install our AV solution to this - Trend Micro version 8.  I have downloaded the latest version from the Trend site but still no joy.

The following file is the SXStrace log which we generated running the process but the process keeps stopping at 0% and restarting the server.

Has anyone else got these to work together successfully?
MySxSTrace.log
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Question by:CaringIT
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by:Rajith Enchiparambil
ID: 24413710
Is the software 64bit as well?
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by:CaringIT
ID: 24413734
From the Trend Site - Everything matches this.  Our Trend reseller are going to have to refer to Trend but say it might take a while for a response so hoping someone has seen this.

Processor
   ---------
   - x64 architecture-based processor that supports Intel Extended
     Memory 64 Technology (Intel EM64T)
   - x64 architecture-based processor with AMD 64-bit processor
     that supports AMD64 platform

   Memory
   ------
   1GB RAM, 2GB RAM recommended (5MB of RAM per mailbox)

   Disk space
   ----------
   1GB free disk space, 1.1GB free disk space recommended
   (About half of the space is used for temporary files.)

   Operating System
   ----------------
   - Microsoft(TM) Windows(TM) Server 2008 (64-bit)

   Mail Server
   -----------
   Microsoft(TM) Exchange Server 2007

   Web Server
   ----------
   - Microsoft Internet Information Server 6.0
   - Apache Web server 2.0

   Browser
   -------
   A Java-enabled Web browser that supports frames, such as
   - Microsoft Internet Explorer 6.0 and 7.0
   - Mozilla Firefox(TM) 2.0

   Java(TM) software
   ------------------
   Java 2 Runtime Environment version 1.4.1_02 or above
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by:Rajith Enchiparambil
ID: 24415275
You will have to send the logs to the Trend support.
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Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

 
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Expert Comment

by:jimmymcp02
ID: 24504436
did you see this page?
http://esupport.trendmicro.com/Pages/Installing-ScanMail-for-Exchange-SMEX-80.aspx
 
I dont see anywhere the mention of win2k8 support.
 
Also what version of scanmail are you installing?
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by:jimmymcp02
ID: 24504442
I know you said 8 there is there a spefic build you are installing?
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CaringIT earned 0 total points
ID: 24508219
I finally sorted this and the cuplrit was not what we expected.  The version is 64 bit Win2k8 - but the RAID controller driver (which was meant to be) was not the right on.  Caused the server to crash and forced a rebuild of the system drive.

Even having logs looked at by our Trend partner they could see nothing wrong and why it had been crashing.

Having done that and installed a new driver from HP - it works a dream now.  And I now have a proven disaster recovery plan for our email system as well from this!!!
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