Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 944
  • Last Modified:

BES does not sync old emails prior to activation

We recently setup a BES and tested with serveral devices.  Everything went well and appears to be fine now except when i activate a new device.  Basically, the BES fails to push the entire mailbox to the device.  All i see are current incoming and outgoing emails.  I thought I remembered it pushing several days worth of emails to the device.  

Could this be due to me deleting a user / device and associating a new device to an old user?
0
aneuman2930
Asked:
aneuman2930
  • 2
1 Solution
 
Gary CutriData & Communications SpecialistCommented:
Hi, by default the Enterprise activation process will pre-populate 5 days or up to 200 messages to the device (inbox and sent items).  These settings can be changed to a maximum of 14 days or up to 750 messages.  If a user has been activated onto a BES and you set a new activation password and activate another device it will only send emails new emails to the device (i.e. any email not sent to the old device).
0
 
Gary CutriData & Communications SpecialistCommented:
So to confirm if you delete the user from the BES > Add the user back > Activate the new device > The pre-population settings should be applied.
0
 
aneuman2930Author Commented:
Thanks - that makes sense.
i deleted the user from BES, wiped the device and re activated --> old messages were transferred.  
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now