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BES does not sync old emails prior to activation

Posted on 2009-05-18
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Last Modified: 2012-06-27
We recently setup a BES and tested with serveral devices.  Everything went well and appears to be fine now except when i activate a new device.  Basically, the BES fails to push the entire mailbox to the device.  All i see are current incoming and outgoing emails.  I thought I remembered it pushing several days worth of emails to the device.  

Could this be due to me deleting a user / device and associating a new device to an old user?
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Question by:aneuman2930
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Expert Comment

by:Gary Cutri
ID: 24413796
Hi, by default the Enterprise activation process will pre-populate 5 days or up to 200 messages to the device (inbox and sent items).  These settings can be changed to a maximum of 14 days or up to 750 messages.  If a user has been activated onto a BES and you set a new activation password and activate another device it will only send emails new emails to the device (i.e. any email not sent to the old device).
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Accepted Solution

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Gary Cutri earned 500 total points
ID: 24413817
So to confirm if you delete the user from the BES > Add the user back > Activate the new device > The pre-population settings should be applied.
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Author Closing Comment

by:aneuman2930
ID: 31582650
Thanks - that makes sense.
i deleted the user from BES, wiped the device and re activated --> old messages were transferred.  
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