Solved

BES does not sync old emails prior to activation

Posted on 2009-05-18
3
928 Views
Last Modified: 2012-06-27
We recently setup a BES and tested with serveral devices.  Everything went well and appears to be fine now except when i activate a new device.  Basically, the BES fails to push the entire mailbox to the device.  All i see are current incoming and outgoing emails.  I thought I remembered it pushing several days worth of emails to the device.  

Could this be due to me deleting a user / device and associating a new device to an old user?
0
Comment
Question by:aneuman2930
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24413796
Hi, by default the Enterprise activation process will pre-populate 5 days or up to 200 messages to the device (inbox and sent items).  These settings can be changed to a maximum of 14 days or up to 750 messages.  If a user has been activated onto a BES and you set a new activation password and activate another device it will only send emails new emails to the device (i.e. any email not sent to the old device).
0
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 500 total points
ID: 24413817
So to confirm if you delete the user from the BES > Add the user back > Activate the new device > The pre-population settings should be applied.
0
 

Author Closing Comment

by:aneuman2930
ID: 31582650
Thanks - that makes sense.
i deleted the user from BES, wiped the device and re activated --> old messages were transferred.  
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The case of the missing phone talks about the way a small electronic gadget (the mobile phone) has penetrated into our lives and has made us addicted to it.
Let Bitmoji into your life. Now is the time to learn a new language of smartphone messaging with this brief introduction.
In this video we outline the Physical Segments view of NetCrunch network monitor. By following this brief how-to video, you will be able to learn how NetCrunch visualizes your network, how granular is the information collected, as well as where to f…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question