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Hi, by default the Enterprise activation process will pre-populate 5 days or up to 200 messages to the device (inbox and sent items). &nbsp;These settings can be changed to a maximum of 14 days or up to 750 messages. &nbsp;If a user has been activated onto a BES and you set a new activation password and activate another device it will only send emails new emails to the device (i.e. any email not sent to the old device).
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Hi, by default the Enterprise activation process will pre-populate 5 days or up to 200 messages to the device (inbox and sent items).  These settings can be changed to a maximum of 14 days or up to 750 messages.  If a user has been activated onto a BES and you set a new activation password and activate another device it will only send emails new emails to the device (i.e. any email not sent to the old device).

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Thanks - that makes sense. <br />
i deleted the user from BES, wiped the device and re activated --&gt; old messages were transferred. &nbsp;
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Thanks - that makes sense.
i deleted the user from BES, wiped the device and re activated --> old messages were transferred.  

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We recently setup a BES and tested with serveral devices. &nbsp;Everything went well and appears to be fine now except when i activate a new device. &nbsp;Basically, the BES fails to push the entire mailbox to the device. &nbsp;All i see are current incoming and outgoing emails. &nbsp;I thought I remembered it pushing several days worth of emails to the device. &nbsp;<br />
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Could this be due to me deleting a user / device and associating a new device to an old user?
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We recently setup a BES and tested with serveral devices.  Everything went well and appears to be fine now except when i activate a new device.  Basically, the BES fails to push the entire mailbox to the device.  All i see are current incoming and outgoing emails.  I thought I remembered it pushing several days worth of emails to the device.  

Could this be due to me deleting a user / device and associating a new device to an old user?

BES does not sync old emails prior to activation

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.

BlackBerry

A smartphone or smart phone is a mobile phone with an advanced mobile operating system that combines features of a personal computer operating system with other features useful for mobile or handheld use. They typically combine the features of a cell phone with those of other popular mobile devices, such as personal digital assistant (PDA), media player and GPS navigation unit. Most smartphones can access the Internet, have a touchscreen user interface, can run third-party apps, music players and are camera phones. Most Smartphones produced from 2012 onwards also have high-speed mobile broadband 4G LTE internet, motion sensors, and mobile payment mechanisms.