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iPhone isn't syncing pop email while on a wifi network

Posted on 2009-05-18
Medium Priority
Last Modified: 2012-05-07
3G iPhone is getting a POP error while when trying to sync email when using a WiFi network.  This apparently happens on ANY WiFi network, including user's home, airports, misc. Hotspots around town.

I'm trying to get the exact error, but do not currently have access to the device (not my phone).

I can tell you POP information:
email address:
Incoming server:

Everything works fine when using AT&T's cellular/data network.

(Please don't ask why user doesn't just use AT&T's network.  I don't know, I was just tasked with finding a solution).

My only thought is that maybe there is a firewall blocking something when using WiFi, but I'm not familiar with the phone to know if there is a firewall in place at all.  I'm also trying to find out when/if this ever working on WiFi.

Question by:Geisrud
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Expert Comment

ID: 24415049
It sounds like the phone just isnt connecting to the WiFi hotspots.

Expert Comment

ID: 24415060
Have you asked them to try and browse to google or something to make sure they are getting connectivity?
LVL 14

Author Comment

ID: 24415114
I'll look into that.

Other suggestions?
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Expert Comment

ID: 24415218
The only other thing that concerns me are your POP and SMTP addresses.  Why are they different?

Is this an earthlink account? If so, the POP should be

If not, it seems like the SMTP domain should match the POP.  They domains for SMTP and POP are usually the same.

On the ATT network, have they been able to both send and receive emails or just one or the other?

LVL 14

Author Comment

ID: 24415302
The POP and SMTP addresses are correct, and work both direction on AT&T's network.

It is an Earthlink account,  inasmuch as Earthlink operates the domain.

Expert Comment

ID: 24428206
On the iPhone, under the advanced settings for the POP account, make sure that they are authenticating with a password to send and receive email. I also agree to have them check for a valid internet connection before attempting to do anything with email since most free hot spots require you to login on a web portal.
LVL 14

Accepted Solution

Geisrud earned 0 total points
ID: 25564499
I don't have a solution to this, but the user is not experiencing this issue any more (to the best of my knowledge)

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