Solved

iPhone isn't syncing pop email while on a wifi network

Posted on 2009-05-18
7
722 Views
Last Modified: 2012-05-07
3G iPhone is getting a POP error while when trying to sync email when using a WiFi network.  This apparently happens on ANY WiFi network, including user's home, airports, misc. Hotspots around town.

I'm trying to get the exact error, but do not currently have access to the device (not my phone).

I can tell you POP information:
email address: username@ix.netcom.com
Incoming server: pop.ix.netcom.com
Outgoing: smtpauth.earthlink.net


Everything works fine when using AT&T's cellular/data network.

(Please don't ask why user doesn't just use AT&T's network.  I don't know, I was just tasked with finding a solution).

My only thought is that maybe there is a firewall blocking something when using WiFi, but I'm not familiar with the phone to know if there is a firewall in place at all.  I'm also trying to find out when/if this ever working on WiFi.

Thanks!
0
Comment
Question by:Geisrud
  • 3
  • 3
7 Comments
 
LVL 6

Expert Comment

by:drewha1969
ID: 24415049
It sounds like the phone just isnt connecting to the WiFi hotspots.
0
 
LVL 6

Expert Comment

by:drewha1969
ID: 24415060
Have you asked them to try and browse to google or something to make sure they are getting connectivity?
0
 
LVL 14

Author Comment

by:Geisrud
ID: 24415114
I'll look into that.

Other suggestions?
0
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
LVL 6

Expert Comment

by:drewha1969
ID: 24415218
The only other thing that concerns me are your POP and SMTP addresses.  Why are they different?

Is this an earthlink account? If so, the POP should be pop.earthlink.net.

If not, it seems like the SMTP domain should match the POP.  They domains for SMTP and POP are usually the same.

On the ATT network, have they been able to both send and receive emails or just one or the other?

0
 
LVL 14

Author Comment

by:Geisrud
ID: 24415302
The POP and SMTP addresses are correct, and work both direction on AT&T's network.

It is an Earthlink account,  inasmuch as Earthlink operates the ix.netcom.com domain.

http://kb.earthlink.net/case.asp?article=28968#ixnetcom
0
 
LVL 4

Expert Comment

by:homepup
ID: 24428206
On the iPhone, under the advanced settings for the POP account, make sure that they are authenticating with a password to send and receive email. I also agree to have them check for a valid internet connection before attempting to do anything with email since most free hot spots require you to login on a web portal.
0
 
LVL 14

Accepted Solution

by:
Geisrud earned 0 total points
ID: 25564499
I don't have a solution to this, but the user is not experiencing this issue any more (to the best of my knowledge)
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You should read OS supplied guidelines before developing. I can't stress that enough. The guidelines will help you understand the reasons mobile app developers do what they do.  Apple is very particular when they review appstore submissions.
Is your phone running out of space to hold pictures?  This article will show you quick tips on how to solve this problem.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question