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iPhone isn't syncing pop email while on a wifi network

3G iPhone is getting a POP error while when trying to sync email when using a WiFi network.  This apparently happens on ANY WiFi network, including user's home, airports, misc. Hotspots around town.

I'm trying to get the exact error, but do not currently have access to the device (not my phone).

I can tell you POP information:
email address: username@ix.netcom.com
Incoming server: pop.ix.netcom.com
Outgoing: smtpauth.earthlink.net


Everything works fine when using AT&T's cellular/data network.

(Please don't ask why user doesn't just use AT&T's network.  I don't know, I was just tasked with finding a solution).

My only thought is that maybe there is a firewall blocking something when using WiFi, but I'm not familiar with the phone to know if there is a firewall in place at all.  I'm also trying to find out when/if this ever working on WiFi.

Thanks!
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Geisrud
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Geisrud
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1 Solution
 
drewha1969Commented:
It sounds like the phone just isnt connecting to the WiFi hotspots.
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drewha1969Commented:
Have you asked them to try and browse to google or something to make sure they are getting connectivity?
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GeisrudSystems AdministratorAuthor Commented:
I'll look into that.

Other suggestions?
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drewha1969Commented:
The only other thing that concerns me are your POP and SMTP addresses.  Why are they different?

Is this an earthlink account? If so, the POP should be pop.earthlink.net.

If not, it seems like the SMTP domain should match the POP.  They domains for SMTP and POP are usually the same.

On the ATT network, have they been able to both send and receive emails or just one or the other?

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GeisrudSystems AdministratorAuthor Commented:
The POP and SMTP addresses are correct, and work both direction on AT&T's network.

It is an Earthlink account,  inasmuch as Earthlink operates the ix.netcom.com domain.

http://kb.earthlink.net/case.asp?article=28968#ixnetcom
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homepupCommented:
On the iPhone, under the advanced settings for the POP account, make sure that they are authenticating with a password to send and receive email. I also agree to have them check for a valid internet connection before attempting to do anything with email since most free hot spots require you to login on a web portal.
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GeisrudSystems AdministratorAuthor Commented:
I don't have a solution to this, but the user is not experiencing this issue any more (to the best of my knowledge)
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