Contribute 3 modify ftp info

My client has Contribute 3.  His host made him change his ftp info.  Now his Contribute is not working.  How do we update his ftp info on Contribute so that he can use Contribute 3 to modify his site?
nsitedesignsAsked:
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Jason C. LevineConnect With a Mentor No oneCommented:
>> I am not a fan of Contribute.  

Me, either.

>> I get a message that the version I am using is too old.

When you try to send a new connection key from Contribute or DW?  If C, from 4 or 2?

>> How do I send a connection key now? client is using Contribute 2 only.  He is not using DW.

But you are?

Here's what may need to happen:  someone has to get command line access to the server and manually remove all of the Contribute settings by deleting the _mm folder in the site public root.  That contains the Contribute connection and management configs and those files are different depending on the Contribute version.  In my experience, both DW and Contribute do not do a good job of managing that folder when different versions are introduced and that can lead to all sorts of weird Contribute errors.
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Jason C. LevineNo oneCommented:
Hi nsitedesigns,

Two possibilities:

1) Open Contribute and go to Edit | Manage Connections and edit the connection from there.  If Contribute responds by saying the connection was generated from a Site Key, then you need to delete the connection and rebuild it manually OR

2) Have the Dreamweaver user who created the key recreate it and send it to the Contribute user.
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nsitedesignsAuthor Commented:
My mistake, the original setup was Contribute 2.  I tried to edit the ftp but it said the version is too old.   I recently got Contribute 4.  


1.  Is there an easy way to bring the connections from Contribute 2 over to Contribute 4?
2.  Does client need to upgrade from Cont 2 to Cont 4 to use new connection key?
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Jason C. LevineNo oneCommented:
>> Is there an easy way to bring the connections from Contribute 2 over to Contribute 4?

Contribute 4 "should" see the keys in the previous installation and import them when it is installed.  YMMV since 2 is way, way old.

>> Does client need to upgrade from Cont 2 to Cont 4 to use new connection key?

Contribute gets its config in one of two ways.  If a DW user is controlling access to the site, Contribute needs to be pretty close in version to DW (and the DW user may have to specify Compatibility Mode as well).  If Contribute is being used in a stand-alone situation then it becomes the Admin and version is irrelevant.

Does that help?  Upon re-read it looks confusing even to me :)
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nsitedesignsAuthor Commented:
I am not a fan of Contribute.  

I opened Cont 4 and it did recognize the old settings.  I was able to edit the ftp and connect.  But now, when I try to send new connection key to client, I get a message that the version I am using is too old.  Huh?    How do I send a connection key now?

By the way, client is using Contribute 2 only.  He is not using DW.
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nsitedesignsAuthor Commented:
Hello - - can anybody help me with this?  I created a new connection in Contribute 4 for this site yet when I try to create a connection key for client I get a message that says I need to upgrade to a newer version of  Contribute.  I am using Contribute 4.
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Jason C. LevineNo oneCommented:
>> Hello - - can anybody help me with this?

Patience, please.  I'm a volunteer with a real day job to manage.  I'm responding as fast as I can to you.
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nsitedesignsAuthor Commented:
Sorry - - I was hoping Anyone could help me.  I wasn't bugging you specifically.  I dumped the mm folder and was able to create  a connection key.  I double clicked on the icon in the email and low and below another problem arose.  It is saying that "my version of Contribute 3" trial period has ended.  UGH!  I have a full operating version 4.  Blast it!
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Jason C. LevineNo oneCommented:
Argh.

That's a local problem, not part of the _mm issue.  Was C4 activated properly?  Does it give you the option to reactivate?
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nsitedesignsAuthor Commented:
what do you mean activated properly?  It is loaded on my machine.  I used C4 to generate the key.  I don't understand what you want me to do?
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Jason C. LevineNo oneCommented:
When you loaded Contribute 4, did you activate it or is this a trial version?

>> I don't understand what you want me to do?

I'm not asking you to do anything yet.  I'm trying to get additional information to see if there is something I can ask you to do.
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nsitedesignsAuthor Commented:
what do you mean activate it?  Contribute 4 is loaded on my mac.  How do I activate it?  It is registered with Adobe.  It is a full version upgrade to Contribute 2.
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nsitedesignsAuthor Commented:
had to dump hidden contribute 3 trial version from my computer in order for system to see full operating contribute 4 version.
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Jason C. LevineNo oneCommented:
>> had to dump hidden contribute 3 trial version from my computer in order for system to see full operating contribute
>> 4 version.

There is no way I would have been able to know that :)
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nsitedesignsAuthor Commented:
I would have thought it would have picked up the full operating system rather than an expired trial version.  I told you so that if this happens to another, they won't have to go through what I went  through.
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Jason C. LevineNo oneCommented:
Thanks for that :)
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