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iPhone 2.2.1 sync issues with OWA

Posted on 2009-05-18
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Last Modified: 2012-05-07
I'm working in an environment where we use Exchange 2003 with Outlook Web Access for our mobile users.

We currently have 8 or so iPhone users, with a dozen or more Windows Mobile users.

Currently all of them seem to have no issues connecting to OWA and synching calendars, contacts, and mailboxes wirelessly, with the exception of one phone.

We have an iPhone running the latest software (2.2.1).  The iPhone is one of the 3g models, and is connected using activesync.  The problem is that the phone will sync fine for days and then all of a sudden say that it is unable to sync.  The only solution that has worked so far is to delete the account and re-add it.  The phone will then sync again for a few hours, sometimes days, and then give the error again.

I've looked through the IIS logs and don't seem to find anything questionable for this phone at all.  The only difference I've noticed between this phone and the other iPhones is the software version.  Most (if not all) of our other iPhones are running 2.2 or earlier.

Has anyone else encountered this issue, or know the solution?  

I apologize in advance if I'm not providing all of the necessary information.
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Question by:thenrikson
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Assisted Solution

by:homepup
homepup earned 100 total points
ID: 24428145
Check the amount of free space on the iPhone (can be done while it is connected to iTunes) to make sure it has space to download and store the email/calendar/contact data. Could also test having it set to only keep a days worth of data instead of a month (or whatever amount it is keeping back in time).

Could also possibly be the database for that account is corrupt on Exchange. Just saying. ;)
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Accepted Solution

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thenrikson earned 0 total points
ID: 24701303
After the latest software update, everything is working.

I appreciate your help homepup.  While it didn't remedy the issue, they were good troubleshooting steps.
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