iPhone 2.2.1 sync issues with OWA
Posted on 2009-05-18
I'm working in an environment where we use Exchange 2003 with Outlook Web Access for our mobile users.
We currently have 8 or so iPhone users, with a dozen or more Windows Mobile users.
Currently all of them seem to have no issues connecting to OWA and synching calendars, contacts, and mailboxes wirelessly, with the exception of one phone.
We have an iPhone running the latest software (2.2.1). The iPhone is one of the 3g models, and is connected using activesync. The problem is that the phone will sync fine for days and then all of a sudden say that it is unable to sync. The only solution that has worked so far is to delete the account and re-add it. The phone will then sync again for a few hours, sometimes days, and then give the error again.
I've looked through the IIS logs and don't seem to find anything questionable for this phone at all. The only difference I've noticed between this phone and the other iPhones is the software version. Most (if not all) of our other iPhones are running 2.2 or earlier.
Has anyone else encountered this issue, or know the solution?
I apologize in advance if I'm not providing all of the necessary information.