Solved

iPhone 2.2.1 sync issues with OWA

Posted on 2009-05-18
2
788 Views
Last Modified: 2012-05-07
I'm working in an environment where we use Exchange 2003 with Outlook Web Access for our mobile users.

We currently have 8 or so iPhone users, with a dozen or more Windows Mobile users.

Currently all of them seem to have no issues connecting to OWA and synching calendars, contacts, and mailboxes wirelessly, with the exception of one phone.

We have an iPhone running the latest software (2.2.1).  The iPhone is one of the 3g models, and is connected using activesync.  The problem is that the phone will sync fine for days and then all of a sudden say that it is unable to sync.  The only solution that has worked so far is to delete the account and re-add it.  The phone will then sync again for a few hours, sometimes days, and then give the error again.

I've looked through the IIS logs and don't seem to find anything questionable for this phone at all.  The only difference I've noticed between this phone and the other iPhones is the software version.  Most (if not all) of our other iPhones are running 2.2 or earlier.

Has anyone else encountered this issue, or know the solution?  

I apologize in advance if I'm not providing all of the necessary information.
0
Comment
Question by:thenrikson
2 Comments
 
LVL 4

Assisted Solution

by:homepup
homepup earned 100 total points
ID: 24428145
Check the amount of free space on the iPhone (can be done while it is connected to iTunes) to make sure it has space to download and store the email/calendar/contact data. Could also test having it set to only keep a days worth of data instead of a month (or whatever amount it is keeping back in time).

Could also possibly be the database for that account is corrupt on Exchange. Just saying. ;)
0
 
LVL 1

Accepted Solution

by:
thenrikson earned 0 total points
ID: 24701303
After the latest software update, everything is working.

I appreciate your help homepup.  While it didn't remedy the issue, they were good troubleshooting steps.
0

Featured Post

Free book by J.Peter Bruzzese, Microsoft MVP

Are you using Office 365? Trying to set up email signatures but you’re struggling with transport rules and connectors? Let renowned Microsoft MVP J.Peter Bruzzese show you how in this exclusive e-book on Office 365 email signatures. Better yet, it’s free!

Join & Write a Comment

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
Familiarize people with the process of retrieving data from SQL Server using an Access pass-thru query. Microsoft Access is a very powerful client/server development tool. One of the ways that you can retrieve data from a SQL Server is by using a pa…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now