We are running Symantec Backup Exec 12.5. We have a dedicated backup server running Windows Server 2003 with Symantec Backup Exec 12.5 installed. The server has local 4TB raid array. Nightly backups are made to this local array. Weekly, we push a complete nightly backup to an external USB drive. The day after the external backup runs, an employee is assigned the duty of swapping the drives and securing it in an offisite location. This insures that we have an offsite backup of our data in the event a fire or major disaster distroys our backup array. All of this works perfectly except that the Symantec services must be restarted before Symantec attempts to run the offsite backup job or the software will not recognize that the drives have been swapped.
Symantec apparantly has recognized the problem and instead of fixing the program to see the hotswap drives as windows does, Symanted has provided an application called hotswap.exe that is in the Program Files\Symantec\Backup Exec directory that can be run to restart the services and detect any hotswap devices that are installed. It works and is an easy way to restart the services without actually having to go stop and start each service manually. The problem is that the someone has to log in to the server each time a drive is changed out and run the hotswap program.
Is there a fix out there that will solve the problem with Backup Exec recognizing hot-swappable drives automatically? Or, is there a fix that will provide for the restarting of the Backup Exec services to be set up on a schedule and restarted automatically? I have tried to do it with a batch file configured as a scheduled task, but it is unreliable and if it fails to restart correctly my backups fail. What I would really like is some kind of Symantec supported solution for the problem such as an update or hotfix of some kind, but any comment or idea would be appreciated.