Remote Desktop Compromise

We have several servers configured according to their role.  The server in question presently is an Exchange server.  

We outsource our engineers.  They have set the sessions not to time out because they are sometimes working remotely on projects that need to continue to run even if they have to walk away from the system for a few hours - long enough for Citrix to disconnect them.

We often see the terminal services has reached its maximum number of connections error.  

How can we achieve their goal while not putting ourselves in the position to have to directly visit the server when there are several disconnected sessions?  Is there a way to see who is logged in via RDP?  Is there a way to forcefully log off RDP sessions from the server?
NCHCITAsked:
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oBdAConnect With a Mentor Commented:
You can always use "mstsc.exe /admin" (assuming XP SP3 and W2k3 SP2, otherwise try "mstsc.exe /console") to connect directly to the console session. If the same user is logged on to the console, the existing session will be pulled over, otherwise the user currently logged on to the console session will be logged off.
Then you can use the Terminal Services Management console to connect to a remote machine and logoff/terminate sessions.
From the command line on a server, you can finally use
query session /server:<ServerName>
to see running sessons, and use
logoff <SessonID> /server:<ServerName>
with the session ID obtained from the first command.
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Cameron_SConnect With a Mentor Commented:
If you are referring to RDP specifically, you can simply go into the Exchange Server's Task Manager > Users and see who is logged in from where. From there, if you are an administrator, you can Disconnect / Log Off the session. You can even do this via RDP if you wish.

If you are speaking specifically of Citrix, I know in the MetaFrame Console you could view the connections and what/where they were connected to.

Optionally, you may want to write up a script that simply drops the disconnected sessions based on your criteria.
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