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printers always unavailable in office 2007

Posted on 2009-05-18
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Last Modified: 2013-11-29
hello I have a dell Precision workstation t3400 with Vista 64 bit and office 2007 SP2

randomly on my office applications, specifically excel. I get messages saying that my printers are unavailable. The printers are working fine and I'm able to print test pages, and documents but initially they say that they're unavailable. I have my default printer set to a HP laserjet M1522nf.

Any ideas?
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Question by:jbla9028
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by:John Hurst
ID: 24415635
I have a similar software setup and printers work fine. How are your printers connected? Which is to say, are you losing your physical connection to them on some random basis? Is your default printer local or network connected?  ... Thinkpads_User
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by:jbla9028
ID: 24415735
all my printers are networked. I shouldn't be losing access to them as they are on a wired LAN.

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by:John Hurst
ID: 24415761
That's true. So now, all computers losing their printers? Or just your computer?
... Thinkpads_User
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Author Comment

by:jbla9028
ID: 24415812
it jutseems to be mine and I don't see anything in my event viewer leading me to believe my network connection has dropped. The guy behind me is sharing the printers and he never has the problem (WinXP)
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John Hurst earned 2000 total points
ID: 24415855
Thank you.  So if just you, and if your network shares are staying up, and if you can print a test page from Windows Vista whenever, then that kinds of isolates the issue to Office 2007. Have you considered reinstalling Office? No guarantee of course, but given the answers and thread, what else could it be? ... Thinkpads_User
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Author Closing Comment

by:jbla9028
ID: 31582737
Thanks I got it to work. I had to remove a faulty old driver for some other printer I had on the PC. it works fine now.
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by:John Hurst
ID: 24431757
Thanks, and it is good to know you got it working. ... Thinkpads_User
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