Solved

Why is computer not accepting certificates?

Posted on 2009-05-18
10
1,607 Views
Last Modified: 2012-08-13
This is my situation. This started about a month ago. One of our customers computer isn't accepting all certificates. In IE, for example, when you go to a banking site it always declines (with the certificate warning) But when you discard it and go anyways, it does go but when you close IE and re-do it, the certificate error ALWAYS pops up. Exact same thing happens in Firefox. Even after I installed and stored the certificate, and closed and opened it, it still happens. Also note I have LogMeIn installed on it and it is now always viewing it as offline when I want to remotely connect. So I upgrade to IE8 and uninstalled/reinstalled Firefox fresh, and nothing has changed. The only firewall/antivirus installed is the basic Norton Anti-Virus 2009. (He's had that installed even before this all started) I DID notice that when I tried to go to the banking site it would flash the certificate error then immediately go to www.freeze.com. Thinking that its infected, I uninstalled all freeze apps. from comp. reloaded everything, restarted and still nothing but it doesnt go to that freeze thing anymore. Heres the kicker, I don't know if this makes any difference but coincidently about a month ago (almost exact) he had his RR internet service upgraded to Road Runner Turbo (previously had the basic speed) Just throwing it out there. As we speak Im doing some more scans for viruses just in case. Any IDEAS!?!?!?!?!
0
Comment
Question by:bLampert
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
10 Comments
 
LVL 2

Expert Comment

by:Pcobiwan
ID: 24416244
Road Runner may have their own security that is interfering - I'd talk to their support.  

I'd also suggest looking at the Windows Firewall settings.

Also, I've had problems with freeze.com putting spyware on users PCs.  Try downloading and running Malwarebytes (www.malwarebytes.org).  It's free unless you want it to stay resident.  We've noticed that spyware designed to get around Norton/Symantec products is usually caught by MBAM.
0
 

Author Comment

by:bLampert
ID: 24416310
I am going to call RR and ask. I did check the Windows firewall settings and everything seemed fine. Already have Malwarebytes installed and did a scan about a week ago - showed up nothing. Just doing another one just in case.

This issue is driving me nuts!
0
 

Author Comment

by:bLampert
ID: 24416692
Update: Just got off phone with RR and they don't have security setup on his high speed connection. And Virus scan came back clean. So what could it be!!! (My last resort is a rebuild)
0
Guide to Performance: Optimization & Monitoring

Nowadays, monitoring is a mixture of tools, systems, and codes—making it a very complex process. And with this complexity, comes variables for failure. Get DZone’s new Guide to Performance to learn how to proactively find these variables and solve them before a disruption occurs.

 
LVL 2

Expert Comment

by:Pcobiwan
ID: 24416714
Did you recently upgrade IE and or Firefox?  Did you check the Windows Firewall and Norton 2009 Firewall settings?  What about the Phishing filter in IE - is it disabled in both security and advanced tabs?
0
 

Author Comment

by:bLampert
ID: 24416749
I only upgraded IE to 8 thinking it was the browser. When issues started, no nothing new was installed/upgraded. Checked all windows firewall settings and had Norton Disabled the whole time. Reset IE settings and everything.
0
 
LVL 2

Expert Comment

by:Pcobiwan
ID: 24416788
That's wild.  Have you enabled the security for 'Don't prompt for certificate when no certificate or only one certificate is available?'  If that doesn't do it then I'm with you I'd rebuild.  
0
 

Author Comment

by:bLampert
ID: 24423450
I did enable it : /

someone, anyone helllppppppppppppp!
0
 
LVL 2

Expert Comment

by:Pcobiwan
ID: 24423483
Does the new modem from RR have a firewall?  I know my modem does.  Sorry - just trying to brainstorm with you at this point.
0
 

Author Comment

by:bLampert
ID: 24424184
He didn't get a new Modem, they just changed his service while on the phone
0
 

Accepted Solution

by:
bLampert earned 0 total points
ID: 24486669
Figured it out! Each certificate wasn't getting accepted because each one was viewed as expired. I finally checked the date and the year was wrong. I never caught it before because the time was always right and the year was wrong! after i set it right, everything worked. Thanks for all the offered help!
0

Featured Post

SendBlaster Pro 4 - Bulk Email Sending Software

SendBlaster 4 Pro - Best Bulk Emailing Sending Software
Automatic Subscribe / Unsubscribe Processing
Great for Newsletters & Mass Mailings
Optional HTML & Text Composition
Integration with Google Features
Built in Spam Score Checking
Free Professional Templates - Feature Packed!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Do you know what to look for when considering cloud computing? Should you hire someone or try to do it yourself? I'll be covering these questions and looking at the best options for you and your business.
This article summaries thoughts and ideas from two years of sustained use. It provides good reasoning to make the jump to Windows 10.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question