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Exchange Server 2007 Storage Group Retention Time Doesn't Seem to Act on Deleted Folders in "Deleted Items"

Posted on 2009-05-18
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Last Modified: 2012-05-07
We are using Microsoft Exchange 2007 with all of the latest service packs and hotfixes. We have a managed mailbox for spam that we have setup so e-mail is automatically deleted when it is over 30 days old.  This gives us time to review the spam in case we miss any that are falsely flagged as spam and are instead legitimate important e-mail.  We have the storage group for this spam mailbox configured so the retention time for deleted e-mail is only one day to prevent our Information Store being needlessly full of deleted spam.  The problem is Exchange 2007 seems to not be able to purge e-mail folders, or the e-mail contained within them, that are in the root of "Deleted Items".  The managed mailbox policy produces a folder called "InBox" in "Deleted Items" that contains the spam that is older than 30 days.  Those e-mails nvever get purged according to the configured retention time on the storage group. We have to instead manually deleted them. This prevents a fully-automated e-mail management system. Does anyone know how to get the configured retention time of a storage group to act on folders, or is this a bug in Exchange 2007?
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Question by:adoughe
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Mestha earned 500 total points
ID: 24417771
Your understanding of Deleted Item retention is wrong.
Deleted item retention is the time that content is stored after it has been deleted from the Deleted Item folder or another folder. Once the user can no longer see it in their Deleted Items folder then it is being stored in DIR (aka dumpster).

You need to create a Managed Folder policy to empty the contents of the deleted items folder.

Simon.
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by:adoughe
ID: 24474592
Mestha, thanks for your reply.  I am unable to see an option in the policies to empty the contents of the "Deleted Items" folder.  However I was able to successfully achieve my goal of a fully automated system of purging e-mail older than X days by changing the policy from "move to deleted items folder" (which I thought Exchange retention policy would keep purged, it does not) to "delete permanantly".
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by:Mestha
ID: 24576300
Sorry to say - the original question was why deleted item retention doesn't delete content from deleted item folders. My answer to that original question was to correct that understanding.

Therefore I object to the question being deleted.

Simon.
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by:adoughe
ID: 24577493
Mestha,
Your solution to allow me to automatically purge the deleted items was "You need to create a Managed Folder policy to empty the contents of the deleted items folder".  I looked at all of the policy options and did not see a way to perform any actions on the "Deleted Items" folder.  If you can tell me exactly how I can do what you suggested I will give you credit for a solution.
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by:Mestha
ID: 24583322
Your original question was

"Does anyone know how to get the configured retention time of a storage group to act on folders"

I stated that the setting that you have applied doesn't do what you expected. As far as I am concerned I answered your question.

Simon.
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by:adoughe
ID: 24583462
You did NOT give me a solution to the issue I was having.  In fact the answer you provided cannot be done. The proof of that is your failure to tell me how to perform what you said to get points for this question.
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by:Mestha
ID: 24583627
There was a lot of fluff in the original question.
I boiled it down to you trying to use a feature in Exchange in the wrong way. I corrected your understanding on that. It was a later posting that stated the other stuff.

If you had said "How do I empty deleted items for all users automatically in Exchange 2007" in YOUR ORIGINAL QUESTION, then you would have got a different answer.

I am unsubscribing now. I don't really care whether I get any points or not. As far as I am concerned I answered the ORIGINAL question. The moderators can deal with the rest.

Simon.
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by:adoughe
ID: 24583713
Mestha,

It was not in a later posting that you stated the other stuff.  In your very first repsonse to me, on a last line separated from the rest of your response, you stated:

"You need to create a Managed Folder policy to empty the contents of the deleted items folder."

Policies do not provide for actions on the "Deleted Items" folder.  This last statement clearly shows you understood my main question despite the fluff as you call it yet you gave me an incorrect impossible-to-do answer as a solution.

I too will not respond to anything else on this question. Thanks for your response in trying to provide a solution for me.  I usually get very good answers at this site and I am responsible for my company having a corporate membership now for myself and several co-workers. I hope you or others can help me with any future questions we may have and I will not hesitate to award points as long as I get a solution that works. Thanks again.

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