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Best Corporate IM Solution

Posted on 2009-05-18
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Last Modified: 2012-05-07
Hi Everyone,

I'm looking to implement an internal IM solution within my organization, and I'm curious of your thoughts on which solution is best, and if you're using anything now (or have implemented anything in the past) and how that's working out.
I'm looking to have some level of administrative control, especially filtering or something. Integration into AD would be nice too, all while trying to keep the cost low. Also, I want this to be strictly employee only.

Here's what I've come up with thus far, with the Openfire being my most likely choice at this point.
* Openfire http://www.igniterealtime.org/projects/openfire/index.jsp
*Brosix http://www.brosix.com/
*AIM Pro http://aimpro.premiumservices.aol.com/
*MS Communicator http://office.microsoft.com/en-us/communicator/FX101729051033.aspx

I have seen several other solutions (Global Relay, Big Ant, 24im) but they are too costly.

Thanks to everyone for your help! (Points will be distributed according to how useful your suggestion is.)
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Question by:biofishfreak
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by:Andres Perales
Andres Perales earned 125 total points
ID: 24416590
MS Communicator is just the client, what you looking at if you want a Microsoft solution is Office Communications Server or OCS this will give you what you are looking for, along with integration wtih AD, control of who can use the Corporate IM solution, reports, as well as IP Telephony solution and Web Collaboration or Meeting using built in Livemeeting, this is like WebEx if you have used that!
http://www.microsoft.com/communicationsserver/en/us/default.aspx
Have fun!
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by:biofishfreak
ID: 24416647
I've been looking at OCS quite a bit, but at $31 per client (plus $699 for the server), its a little steep. I am looking into it still, possibly as a future client when I can justify spending more money on IM (the powers that be won't go for it for now.)

Any other thoughts out there?
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by:biofishfreak
ID: 24416666
Also, we're looking into getting a VOIP system installed soon, so I'm not sure if OCS would be redundant with that service (just looking to keep costs focused.)
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by:Andres Perales
ID: 24421564
OCS can be your VOIP solution, http://www.microsoft.com/communicationsserver/en/us/enterprise-voice.aspx
And if you check with your license agent, I believe the Enterprise CAL covers OCS
http://www.microsoft.com/calsuites/enterprise.mspx
 
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by:sandercraig
sandercraig earned 125 total points
ID: 24434806
My company currently is using MSN Messenger with our exchange accounts registered as live logins. For example:
name@exchangeserver.com as a username. There's an option when you go into a live account creation to use an email address you already have or make a new one.
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biofishfreak earned 0 total points
ID: 24435099
That's a great idea, but I'd like to keep it so its employee to employee chat only for now, and having an Live account based around a work email isn't something I want to introduce.
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Expert Comment

by:sandercraig
ID: 24435111
Well, it is based employee to employee, as long as they are the only ones who add it. Otherwise there's little solution left, such as mIRC.
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by:sandercraig
ID: 24445596
I am also testing the new version of Trillian, which seems to be quite good. Much lower on resources, so it would be more suited to an office pc, however it does have functions to use Facebook and Twitter plugins/logins.
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