MS Word locks up when Outlook is replying
Posted on 2009-05-18
Have a strange situation with a user's email account using MS Outlook and MS Word 2003 to edit emails. Here is what happens....
User receives email in her inbox no problems. She opens up the email by double clicking on it and then hits reply. When she does this, MS Word provides an error and wants to shutdown. There is a check box there in this error which asks you if you want MS Word to auto restart after it shutsdown. If I leave this checked, it just loops. I've deleted her entire Outlook profile/email account of the PC, reinstalled MS Office 2003, etc. What in the world is causing this?
Updated: I've now found out that my real issue is MS Word and really has nothing to do with Outlook. Outlook uses MS Word to edit messages, but if I have MS Word open on it's own and Outlook completely closed, and just File, Exit out of Word, I get the same error each time.