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MS Word locks up when Outlook is replying

Posted on 2009-05-18
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Last Modified: 2012-05-07
Have a strange situation with a user's email account using MS Outlook and MS Word 2003 to edit emails.  Here is what happens....

User receives email in her inbox no problems.  She opens up the email by double clicking on it and then hits reply.  When she does this, MS Word provides an error and wants to shutdown.  There is a check box there in this error which asks you if you want MS Word to auto restart after it shutsdown.  If I leave this checked, it just loops.  I've deleted her entire Outlook profile/email account of the PC, reinstalled MS Office 2003, etc.  What in the world is causing this?  

Updated:  I've now found out that my real issue is MS Word and really has nothing to do with Outlook.  Outlook uses MS Word to edit messages, but if I have MS Word open on it's own and Outlook completely closed, and just File, Exit out of Word, I get the same error each time.
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Question by:akdreaming
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Expert Comment

by:Cuteadder
ID: 24417005
try switching the email editor to just rich text - i.e. not word... just for problem solving

is it the same email each time? or all/any emails?
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Author Comment

by:akdreaming
ID: 24417162
Well, if you my updated post, it really has nothing to do with Outlook although I have tried making the changes you suggested earlier today with no luck.  However, if i just launch MS Word and then File, Exit out of it, I get the error...definitely is a MS Word error.
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Cuteadder earned 500 total points
ID: 24417383
Ok, have you tried deleting or renaming the users profile?

or failing that...
uninstall word - probably best if you do all of office
then run the Office installation clean up tool - http://support.microsoft.com/kb/290301
then reinstall
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Author Comment

by:akdreaming
ID: 24423342
We tried this yesterday and are now awaiting results by the end user.  I seem to remember deleting the current user profile and creating a new one works.  Will let you know.
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